Workforce Analyst jobs in Austin, TX

Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Workforce Analyst jobs

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RCC Workforce Operations Analyst
  • Apple
  • Austin, TX FULL_TIME

  • Summary

    Posted:
    Weekly Hours: 40
    Role Number:200544021
    At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for bringing everybody in. Retail Customer Care (RCC) focuses on providing an industry-leading, extraordinary experience to every interaction it engages in. As Workforce Operations Analysts, we are responsible for supporting the RCC in its quest to provide the ultimate customer experience by providing accurate data analysis, onboarding support, schedule optimization and staffing support. The Workforce Analyst role requires you to work closely with mixed media contact center and vendor partners to ensure quality standards for schedule generation and support are maintained. In addition, you will navigate a variety of support tools while ensuring effective communication and maintaining the highest level of quality in all tasks. You will be working in a fast paced, dynamic department that is responsible for building schedules and maintaining staffing for Retail Customer Care worldwide that will minimize customer wait time while stabilizing service level requirements, operational factors, headcount, employee satisfaction and relief.

    Key Qualifications

    • Extensive knowledge of call center software - Alvaria, with at least one year working in the system
    • Multi-channel support experience - including simultaneous chats, email, phone and back office ticketing systems
    • Experience producing reports from raw data via Excel or Numbers, Tableau experience preferred
    • Excellent analytical and time management skills with ability and willingness to continue learning
    • Expertise of contact center metrics, scheduling principles, and operations
    • Demonstrates ability to work effectively with multiple levels of business leadership
    • Demonstrates ability to work effectively and lead initiatives with global peers and partners
    • Exceptional communication skills (verbal and written) with peers and multiple levels of cross functional leadership
    • Ability to mentor and motivate peers through complex tasks and projects
    • Minimum 1 year experience with creation and development of processes and procedures
    • Self-motivated, able to prioritize tasks and resolve issues independently
    • Innovative, able to propose creative solutions
    • Makes space to listen, learn, and amplify diverse perspectives and experiences
    • Actively seeks out opportunities to champion and celebrate inclusion and diversity

    Description

    As Workforce Operations Analysts, we are responsible for performing operational tasks to help support Retail Customer Care business goals. Including the following: • Review / build / manipulate forecasts to predict call volume and work load distribution based on an analysis of historical trends and external factors for complex staffing groups. • Upload and maintain forecasts for shrinkage and day of week patterns in a UDM or similar database. • Assess appropriate staffing levels that are needed on a daily, weekly, and interval basis to achieve target metrics. • Responsible for the generation and maintenance of Specialists schedules. • Monitor offline time ensuring service delivery and budgeted shrinkages are accounted for. • Monitor and report on service levels and contact center volumes to make recommendations for real-time queue management. • Monitor all staffing scenarios in a multi-site environment. • Assist in maintenance of Alvaria eWFM workforce management systems. • Assess need and take action to redesign schedules, training plans, etc to meet changes in business objectives. • Partner with Global WFM team to improve skills and knowledge base. • Analysis of productivity, service levels, contact volume and staff trends, providing recommendations as required. • Facilitate onboarding, off-boarding, and access provisioning tasks for all staffing groups within the RCC organization.

    Education & Experience

    Bachelor’s degree preferred, or equivalent experience

    Additional Requirements

  • 2 Days Ago
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Contingent Workforce Analyst
  • NXP Semiconductors
  • Austin, TX FULL_TIME
  • Contingent Workforce Analyst: The Contingent Workforce team is searching for a Contingent Workforce Analyst to assist with managing our 3rd party staffing program. As a contingent workforce analyst, y...
  • 3 Days Ago
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#13452 - QA Test Analyst I
  • QA Test Analyst I - Qualitest
  • Austin, TX FULL_TIME
  • Q Analysts is looking for a Test Analyst for a project with one of its clients who is a leader in the Virtual Reality space. Our client’s team applies a range of software, computer vision and robotics...
  • 6 Days Ago
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Workforce Solutions South Austin Job Fair
  • Workforce Solutions Capital Area
  • Austin, TX OTHER
  • Welcome to the Austin Job Expo Job Fair Registration Page! Workforce Solutions Capital Area will be holding an in-person job fair at our South Office, Thursday, February 29, 2024 Please note that our ...
  • 1 Month Ago
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Customer Service Enthusiast
  • A & A Workforce
  • Austin, TX PART_TIME,CONTRACTOR,TEMPORARY,OTHER
  • Join Our Dynamic Team – Customer Service Enthusiasts Wanted! At A & A Workforce, we believe in empowering individuals to reach their full potential while making a positive difference in our communitie...
  • 2 Days Ago
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Workforce Services Manager
  • Williamson County
  • Georgetown, TX FULL_TIME
  • Reporting directly to the Senior Director of Human Resources, responsible for providing HR services including hiring, administering pay/leave, and enforcing Williamson County policies and procedures. ...
  • 23 Days Ago
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0 Workforce Analyst jobs found in Austin, TX area

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Salesforce Developer - Hybrid
  • Diverse Lynx
  • Austin, TX
  • Responsibilities : Design and develop technical solutions in Salesforce, extensive experience with customization on the ...
  • 4/19/2024 12:00:00 AM
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Tableau Data Analyst
  • Diverse Lynx
  • Austin, TX
  • Develop dashboards and data sources that meet and exceed customer requirements. A developer to have some hands-on of Tab...
  • 4/19/2024 12:00:00 AM
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Data Analyst (Remote)
  • Texas Workforce Commission
  • Austin, TX
  • WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in the TWC Main...
  • 4/19/2024 12:00:00 AM
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Media Operations Analyst
  • Manpower USA
  • Austin, TX
  • Our client an well known international soccer league, is seekingMedia Analysts to join their team. As a Media Analyst, y...
  • 4/19/2024 12:00:00 AM
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End User Services - Onsite Technical Support / Analyst/Desktop Support @ Austin, TX
  • Diverse Lynx
  • Austin, TX
  • Title: End User Services - Onsite Technical Support / Analyst/Desktop Support Location: Austin TX USA 78759 Type: Contra...
  • 4/18/2024 12:00:00 AM
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Fraud Analyst (Remote- TX)
  • Insight Global
  • Austin, TX
  • Overview: As a Fraud Risk Analyst, you will play a crucial role in mitigating fraudulent activities within our organizat...
  • 4/18/2024 12:00:00 AM
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Manager, PLM and Document Management
  • YETI Coolers LLC
  • Austin, TX
  • At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When ...
  • 4/18/2024 12:00:00 AM
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Compensation Analyst - Remote
  • Option Care Health
  • Austin, TX
  • Extraordinary Careers. Endless Possibilities. With the nation's largest home infusion provider, there is no limit to the...
  • 4/16/2024 12:00:00 AM
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About Austin, Texas

Austin is the capital of the U.S. state of Texas and the seat of Travis County, with portions extending into Hays and Williamson counties. It is the 11th-most populous city in the United States and the 4th-most populous city in Texas. It is also the fastest growing large city in the United States, the second most populous state capital after Phoenix, Arizona, and the southernmost state capital in the contiguous United States. As of the U.S. Census Bureau's July 1, 2017 estimate, Austin had a population of 950,715 up from 790,491 at the 2010 census. The city is the cultural and economic center ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Analyst jobs
$65,073 to $87,174
Austin, Texas area prices
were up 1.2% from a year ago
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What does a Workforce Analyst do?

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