Workforce Analyst jobs in Mesa, AZ

Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Workforce Analyst
  • COMTEC INFORMATION SYSTEMS
  • Chandler, AZ FULL_TIME
  • •Requirements:

    · Experience in advanced trend analysis and ability to interpret data to provide recommendations to drive key business decisions.

    · Expert-level Microsoft Office skills in Excel including the use of advanced formulas.

    · Ability to conduct / lead collaborative discussions with stakeholders and workgroup leaders to identify upcoming changes and challenges in the business and recommend appropriate counter actions.

    Must Haves:

    · Provide analysis and recommendations to improve staffing levels and efficiency while advising the Center leadership of observed trends.

    · Maintain staffing and headcount records, and develop hiring plans for long- and short-range planning efforts across all workload streams (Inbound/Outbound/Chat/Email/Back-Office).

    · Create custom reporting which aggregates input from multiple sources into intuitive output for productivity analysis and resource forecasting.

    · Maintain and analyze records of actual workload volumes compared to forecast. Understand reasons for variance and recommend changes to enhance forecast accuracy and effectiveness.

    · Present findings and recommendations in a succinct and compelling manner to key stakeholders throughout the organization including Site and Senior Leadership.

    · Partner cross-functionally with Operations, Business Intelligence, Strategy, Human Resources, and Training teams to discuss the weekly and monthly staffing forecasts, and business impacts.

    · Study department work, time off, and absence records (shrinkage) for ongoing historical trend analysis and forecasting purposes.

    Preferred/ Nice-to-haves:

    · Bachelor’s degree from an accredited institution.

    · Hands-on experience with Business Intelligence databases (i.e. SQL, SAS, Informix, Cognos, Alteryx, Tableau, PowerBI), and pulling data from multiple sources.

    · Experience forecasting/advanced analytical role within a large volume, enterprise-level call center or captive finance and/or insurance provider.

    · Experience with Workforce Database tools (i.e. TotalView/IEX, Verint, Aspect).

    · Experience with Automatic Call Distributor/Interactive Voice Response call routing and Avaya/Genesys/NICE CXOne Call Dashboards phone reporting.

    · Comprehensive understanding of current industry Workforce Management processes and best practices related to all aspects of Workforce Management deliverables.

    Job Type: Part-time

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Ability to commute/relocate:

    • Chandler, AZ 85224: Reliably commute or planning to relocate before starting work (Required)

    Experience:

    • Financial concepts: 3 years (Required)
    • Forecasting: 3 years (Required)
    • Video editing: 3 years (Required)
    • LMS: 3 years (Required)

    Work Location: One location

  • 8 Days Ago

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Workforce Development Specialist
  • DP Electric
  • Tempe, AZ FULL_TIME
  • Description Workforce Development Specialist Overview The Workforce Development Specialist ensures the growth and development of the company's workforce. Success in this position entails implementing ...
  • 2 Days Ago

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Workforce Operations Manager (Hybrid)
  • Oscar Health
  • Tempe, AZ FULL_TIME
  • Hi, we're Oscar. We're hiring a Workforce Operations Manager to join our Production Center of Excellence team. Oscar is the first health insurance company built around a full stack technology platform...
  • 1 Month Ago

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Service technician
  • MGR Workforce
  • Mesa, AZ FULL_TIME
  • Job description Our client is a leading-edge provider of compressed air, nitrogen generation, vacuum systems, chillers, products, and services. Looking for an Air Compressor Service Technician who wil...
  • 1 Month Ago

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IT Manager, Workforce Management Solutions
  • Circle K
  • TEMPE, AZ FULL_TIME
  • As part of the Business Systems team, your role will be to lead the team responsible for development, release management, integration, support and maintenance of the Workforce Management products leve...
  • 3 Days Ago

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Global External Workforce Business Partner
  • Afterpay
  • Scottsdale, AZ FULL_TIME
  • Company Description Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardwar...
  • 5 Days Ago

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0 Workforce Analyst jobs found in Mesa, AZ area

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Senior Compensation Analyst
  • Imagine Learning Inc
  • Phoenix, AZ
  • Senior Compensation Analyst Human ResourcesHybrid Remote, Phoenix, Arizona Apply Description Position at Imagine Learnin...
  • 3/28/2024 12:00:00 AM

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Service Delivery Management, Analyst
  • MUFG (DBA)
  • Tempe, AZ
  • Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (M...
  • 3/28/2024 12:00:00 AM

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Technology Analyst, Design (Revit/MEP), REMOTE
  • Southland Industries
  • Tempe, AZ
  • Job Description POSITION SUMMARY At a corporate level this role will assist with, lead, and manage projects related to o...
  • 3/28/2024 12:00:00 AM

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SDA PWSA Enterprise Systems I&T GMI Lead (Sr DMTS 1)
  • General Dynamics Mission Systems, Inc
  • Scottsdale, AZ
  • Basic Qualifications : Requires a Bachelors degree in Electrical Engineering, or a related Science, Engineering or Mathe...
  • 3/26/2024 12:00:00 AM

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Workforce Analyst
  • Pinnacle Group, Inc.
  • Tempe, AZ
  • Top 3 to 5 skillsets / years of experience:Test script creation and pay rules/entitlements testing – 3 years Timekeeping...
  • 3/25/2024 12:00:00 AM

S
Technology Analyst, Design (Design/Fabrication), REMOTE
  • Southland Industries
  • Tempe, AZ
  • Job Description POSITION SUMMARY As a Technology Analyst, your primary responsibility will be to oversee the successful ...
  • 3/25/2024 12:00:00 AM

I
Senior Compensation Analyst
  • Imagine Learning
  • Phoenix, AZ
  • Description Position at Imagine Learning Great Purpose. Great People. Great Opportunities. At Imagine Learning we empowe...
  • 3/24/2024 12:00:00 AM

M
Lead Data Analyst, Vice President
  • MUFG Bank, Ltd.
  • Tempe, AZ
  • Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (M...
  • 3/24/2024 12:00:00 AM

Mesa (/ˈmeɪsə/ MAY-sə) is a city in Maricopa County, in the U.S. state of Arizona. It is a suburb located about 20 miles (32 km) east of Phoenix in the East Valley section of the Phoenix Metropolitan Area. It is bordered by Tempe on the west, the Salt River Pima-Maricopa Indian Community on the north, Chandler and Gilbert on the south along with Queen Creek, and Apache Junction on the east. Mesa is the largest suburban city by population in the United States, the third-largest city in Arizona after Phoenix and Tucson, and the 36th-largest city overall in the US. The city is home to 496,401 pe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Analyst jobs
$64,685 to $86,647
Mesa, Arizona area prices
were up 2.2% from a year ago

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