Workforce Analyst jobs in Norwich, CT

Human Services Navigator (Health Careers Navigator & Workforce Advisor)
     Location: Adult and Community Programs sites - Danielson and Willimantic, remote as needed
     Full time, 40 hours, with benefits

Required qualifications: 

• Bachelor's Degree in Psychology, Sociology, Human Development, Counseling, Workforce Development, or other relevant degree field plus three years related work experience (will consider reasonable alternative combination of education and experience)
• Ability to thrive within diverse teams and serve people with diverse socioeconomic, racial, and ethnic backgrounds.
• Excellent customer service and communication skills, both verbal and written.
• Competency with Microsoft Suite (including Outlook, Word, Excel) and Google Workspace (including Gmail, Sheets, Docs, Drive).
• Capacity to complete data-entry tasks utilizing computer and web-based systems, maintain accuracy and efficiency in fast-paced environment.
• Ability to travel within Eastern Connecticut and occasionally statewide with reliable transportation.
• Experience with Public Speaking and presentation skills for group workshops (preferably in-person and web-based).
• Manage Personally Identifiable Information and maintaining ethics and confidentiality surrounding sensitive information. 
• Possess high energy and motivation to assist customers in challenging situations with designing individualized pathways to meet their employment goals.

Preferred qualifications:

• Strong understanding of job searching, developing employment plans and employment goal setting.
• Experience successfully managing difficult conversations and coaching individuals towards successful goal obtainment. 
• Knowledge of One Stop center services, Adult Education programming, Career Pathways, post-secondary and employment partners and programs, career planning resources, job development and the business community in Eastern Connecticut. 
• Bilingual preferred: English/Spanish
• Flexibility to work at multiple sites.

Position Responsibilities include:

• Provide career pathway guidance (post-secondary education/training & employment)
• Raise awareness of health careers, training opportunities
• Participate in recruitment, orientation, and enrollment activities
• Provide person centered case management services
• Administer comprehensive career assessment tools which may be industry specific; skill/aptitude-specific; interest inventories; & other tools relevant to customer needs
• Work with Business Services Team to identify available mentoring, and/or job opportunities for those completing healthcare courses
• Develop educational and career plans with participants
• Perform other duties as required and/or directed

M/F/V/H
A/A EOE