Workforce Analyst jobs in Worcester, MA
Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Workforce Analyst jobs
- EG Group
-
Westborough, MA
FULL_TIME
-
Position Summary: The Workforce Coordinator is a supporting role to the IT Helpdesk staff. This individual must possess the ability to analyze large amounts of ticketing and call data to position the Helpdesk staff for success. The Workforce Coordinator is responsible for the day to day monitoring of schedule adherence, tardiness and absences of the Helpdesk staff. This individual must have great attention to detail and identify opportunities to increase the productivity and effectiveness of the Helpdesk team.
Responsibilities:- Monitor real time agent adherence to inbound call and ticketing volume and engage management on corrective actions.
- Monitor and record occurrences of unplanned tardiness and absences of Helpdesk staff and provide reporting outputs to management team.
- Review month over month data and develop scheduling and forecasting models to meet support demand for 1,700 EG America stores.
- Review month over month contractor and overtime spend for the Helpdesk staff and make recommendations to increase/reduce spend based on performance.
- Review existing workforce and labor management technologies and make recommendations to implement new tools that will increase the effectiveness of the IT staff.
Working Relationships: The Workforce Coordinator will be embedded with the Helpdesk teams to actively review the effectiveness of the Helpdesk staff. The individual in this role must have a passion for analyzing data with the purpose of improving performance outputs for large technical teams. This person will coordinate with the support staff to identify opportunities to reduce or eliminate unnecessary call volume.
Minimum Education: Associates degree or technical coursework completed
Preferred Education: Bachelor’s Degree in Business or IT Management
Minimum Experience: Minimum of 2 years in a operational role in payroll or human resources
Preferred Experience: 1-2 years of experience in a workforce role supporting a call center team.
Licenses/Certifications: SWP Strategic Workforce Planning or other workforce certifications
Soft Skills: The ideal candidate will have effective written and verbal communication skills and must possess the analytical skills to perform forecasting, scheduling, performance management and reporting.
Hours & Conditions: First Shift (Salaried-Exempt)Driving Requirement: None
Travel: 0-5%
Physical: None
Other: NA
- 2 Days Ago
- Family Health Center
-
Worcester, MA
FULL_TIME
- Position Summary: The Chief Workforce Officer is a strategic leader who is focused on the broader workforce, culture and employee experience, while also overseeing core HR operations. The CWO ensures ...
- 1 Month Ago
- Quinsigamond Community College
-
Worcester, MA
FULL_TIME
- Job Description: General StatementProvides general accounting support for the Center for Workforce Development and Continuing Education (CWDCE) to include Revenue, expense, and accrual entries. Monthl...
- 18 Days Ago
- University of Massachusetts Medical School
-
Shrewsbury, MA
INTERN
- Overview **IMPORTANT: Your application will not be considered without an essay** Complete the online application and include a short essay either in the "resume" field (the resume and essay should be ...
- 1 Month Ago
- Volt Workforce Solutions
-
Westborough, MA
CONTRACTOR
- We bring you Tomorrow's opportunity, Today Volt is immediately hiring a Material Handler in NORTHBOROUGH, MA! As a Material Handler in - you will be. Essential Functions: Responsible for performing th...
- 3 Days Ago
- Vital Workforce Solutions
-
Worcester, MA
FULL_TIME
- Job Type: Travel - Registered Nurse Specialty: Surgery-Ambulatory/Outpatient Openings: 2 State: Massachusetts City: Worcester Start Date: 01/29/2024 Duration: 13 Weeks Shift: 12hr Nights Weekly Hours:...
- 5 Days Ago
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0 Workforce Analyst jobs found in Worcester, MA area
- Cognex Corporation
-
Natick, MA
- About us- Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a fin...
- 4/16/2024 12:00:00 AM
- Textron
-
Providence, RI
- Are you seeking a new adventure in your career? Are you passionate about HR Technology and its growth? Do you love when ...
- 4/16/2024 12:00:00 AM
- Wellington Management Company, LLP
-
Boston, MA
- About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of ...
- 4/16/2024 12:00:00 AM
- Harvard University
-
Cambridge, MA
- Additional Qualifications and Skills Proven ability to work effectively across a complex organization, and a collaborati...
- 4/15/2024 12:00:00 AM
- Dexian
-
Bedford, MA
- Job Title : Sr. Compensation Analyst Location : Bedford, MA 01730 (Hybrid) Duration : 6+ Months Contract + possibility o...
- 4/14/2024 12:00:00 AM
- RI Temps, Inc.
-
Providence, RI
- Job Description Job Description This is an 18 month Assignment with the State of RI The Human Resource Analyst II (HR II...
- 4/14/2024 12:00:00 AM
- IGT
-
Providence, RI
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/13/2024 12:00:00 AM
- Talent Groups
-
Providence, RI
- Type: Contract Duration: 18 months to start Job Description The Human Resource Analyst II (HR II) works within the Talen...
- 4/12/2024 12:00:00 AM
About Worcester, Massachusetts
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