eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Summary: We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers and ensuring their needs are met. This position requires excellent communication skills, attention to detail, and a strong commitment to customer satisfaction. Duties: - Greet customers in a friendly and professional manner - Assist customers with inquiries, concerns, and requests - Provide information about our products and services - Process customer transactions accurately using cash registers or other payment methods - Handle customer complaints or issues with patience and empathy - Maintain a clean and organized work area - Collaborate with team members to ensure efficient operations - Perform other duties as assigned Experience: - Previous experience in customer service or hospitality is preferred - Familiarity with hotel or dry cleaning services is a plus - Ability to handle cash transactions and operate cash registers - Basic math skills for calculating payments and making change - Strong communication skills, both verbal and written - Excellent problem-solving abilities and attention to detail We offer competitive pay and benefits for this position. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!
Job Type: Part-time
Pay: $9.00 - $10.00 per hour
Expected hours: No more than 35 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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0 eCommerce Customer Service Representative jobs found in Albany, GA area