eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
As a member of the Customer Service Center Call Center Team, ensure efficient and timely
processing of all work assignments into applicable business systems with strict adherence to all
established procedures to assist in the attainment of service level goals throughout the CSC.
Responsibilities:
· Provide accurate and timely resolution to claims customer service inquiries
· Advise Clients by telephone of status of claims inquiries
· Coordinate client follow-ups with appropriate claims adjusters
· Provide support and back up assistance to other areas of CSC as needed
· Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply
knowledge of compliance policies and procedures, standards and laws applicable to job
responsibilities in the performance of work.
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0 eCommerce Customer Service Representative jobs found in Allentown, PA area