eCommerce Customer Service Representative jobs in Cedar Rapids, IA
eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Service Representative jobs
- American Customer Care
-
Dubuque, IA
FULL_TIME
-
Job Description
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Job Responsibilities and Duties :
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Process orders, forms, and application
- Upsell products and services
- Other duties as assigned
Last updated : 2024-03-27
- 27 Days Ago
- American Customer Care
-
Dubuque, IA
FULL_TIME
- Job Description : Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents. As an inbound c...
- 1 Month Ago
- ENGINEERING SERVICES & PRODUCTS C
-
Dyersville, IA
OTHER
- Job Details Job Location: Manufacturing Facility - Dyersville, IA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: 1st Shift Job Categ...
- 21 Days Ago
- PTSolutions
-
Rapids, IA
FULL_TIME
- Job Description: PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and mo...
- 21 Days Ago
- Fidelity Bank & Trust
-
Calmar, IA
FULL_TIME
- Description DescriptionJoin Our Dynamic Team as a Customer Service Representative at Fidelity Bank & Trust in our Calmar office!Are you looking for an engaging and dynamic opportunity in the banking i...
- 21 Days Ago
- Planet Fitness - PF Baseline Fitness
-
Rapids, IA
FULL_TIME
- Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective m...
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0 eCommerce Customer Service Representative jobs found in Cedar Rapids, IA area
- Planet Fitness
-
Cedar Rapids, IA
- Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
- 4/24/2024 12:00:00 AM
- Walmart
-
Cedar Rapids, IA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
- Walmart
-
Coralville, IA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
- beatthebitter.com
-
North Liberty, IA
- **Customer Service Representative, North Liberty, IA** Location North Liberty, Iowa, United States of America JOB DESCRI...
- 4/22/2024 12:00:00 AM
- Iaisrr
-
Cedar Rapids, IA
- ** Dispatcher - Customer Service Representative** **Job Category****:** Operations Center **Supervisor****:** THOMAS MEI...
- 4/21/2024 12:00:00 AM
- Midwest Refrigerated Milwaukee, Inc.
-
Cedar Rapids, IA
- Job Description Job Description Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logis...
- 4/21/2024 12:00:00 AM
- Advance Services Inc
-
Walford, IA
- Customer Service Representative Hiring Immediately! Advance Services is looking to recruit a Customer Service Representa...
- 4/20/2024 12:00:00 AM
- Planet Fitness
-
Cedar Rapids, IA
- Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
- 4/20/2024 12:00:00 AM
About Cedar Rapids, Iowa
were up 0.8% from a year ago