eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
POSITION SUMMARY
The Customer Service Representative (CSR) is responsible for creating and processing orders within the software in an efficient manner that allows for timely delivery of equipment to patients (customers), that allows for adequate collection of information and documentation that is required for billing, and that allows for timely collection of amounts due from the owing parties (patients, facilities, insurances). The Customer Service Representative handles a large amount of incoming and outgoing phone calls and attends patients (customers) that visit the branch location. This person must deliver exceptional customer service, and maintain polite, helpful, and professional interactions in all situations.
This position reports directly to the Branch Manager of its assigned location and is expected to perform its job responsibilities during the normal business hours of the assigned location (generally M-F, 8-5PM) and on-call rotations as assigned.
EXPERIENCE & EDUCATION
High school diploma or equivalent. Customer service experience preferred. Relevant healthcare or medical billing experience preferred. May be required to obtain additional training or licenses or certifications, depending upon job assignments. Position requires acceptable drug screen and background investigation; additional routine or random screening may be performed as deemed necessary by the company.
SKILLS & ABILITIES
Knowledgeable of medical billing practices, eligibility and insurance requirements, and billing reimbursement. Commitment to service excellence and superior performance. Solid verbal and written skills. Proper phone and email etiquette. Manage time effectively. Able to multi-task and complete all assigned tasks at quality levels and within deadlines. Organized and structured in carrying out responsibilities. Professionally postured in both behavior and physical appearance. Strong interpersonal and communication skills; respectful and polite in all interactions. Able to physically lift, carry, and move equipment. Efficient use of technology and software.
ESSENTIAL DUTIES & RESPONSIBILITIES
'
Work Location:
Work Remotely
Job Type: Full-time
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
Clear All
0 eCommerce Customer Service Representative jobs found in Columbus, MS area