eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
The Customer Service Representative supports our outside Sales Managers, processes customer orders, responds in a timely manner to customer inquiries regarding order status, product availability and pricing, collaborates with our manufacturing facilities to assure timely delivery of product, as well as answer incoming phone calls. The Customer Service Representative will learn product knowledge to be able to collaborate across the organization to provide accurate and timely information to ensure customer satisfaction while building and strengthening customer relationships.
Requirements
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0 eCommerce Customer Service Representative jobs found in Cuyahoga Falls, OH area