eCommerce Customer Service Representative jobs in Des Moines, IA

eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Des Moines, IA FULL_TIME
  • Join Our Team Today!

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance, and onsite training of operation on assigned printer equipment throughout a geographical territory. You’ll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you’ll be an important part of what works which includes
    :

    • Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution

    • Installing and removing equipment

    • Technical and Mechanical Troubleshooting

    • Installing equipment modifications as needed

    • Working closely with and developing strong business relationships with the customer and client personnel

    • Conducting informal operator training as needed to improve machine performance

    • Completing all required reporting procedures related to the maintenance and repair of the equipment

    • Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance

    • Using good business judgment in your daily operations to minimize operational expenses

    • Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in diagnosing and repairing equipment failures preferred

    • Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)

    • The ability to relate to customers in a professional and courteous manner

    • Good written, verbal, and listening skills

    • Good time-management skills

    • Ability to work independently and as a team

    • Ability to perform timely and accurate reporting

    • Ability to work unplanned extended workdays based on business needs

    • Ability to work with mobile devices ie: smartphones


    Requirements


    • High School Diploma or General Education Degree (GED)

    • Technical school courses OR 3-5 years experience with servicing equipment (a plus)

    • Understanding of mechanical operations, computers/software, and hands-on break/fix repair

    • Basic Computer and Mathematical Skills

    • Ability to adapt to ever-changing environments and work assignments

    • Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory

    • Maintain professional appearance based on Company policy

    • Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.


    Benefits

    Benefits and Perks

    Our programs are designed to keep your work/life balance in check.

    • Paid Time Off which includes vacation, sick time, and paid national holidays

    • Comprehensive insurance offerings including Health, Dental, and Vision

    • Company Paid Short Term/Long Term disability

    • Company Paid Life Insurance Policy

    • Plan for your future with our 401(k) plan and take advantage of company matching

    • Competitive Salary

    • Company vehicle provided

    • Company provided Tool Kit, Cell Phone, and Laptop

    • Company Credit Card

  • 3 Days Ago

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Customer Service Representative Midday
  • Planet Fitness - PF Baseline Fitness
  • Urbandale, IA FULL_TIME
  • Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective m...
  • 9 Days Ago

T
Customer service representative
  • TEKsystems
  • Des Moines, IA FULL_TIME
  • TEKsystems is hiring customer service representatives to join our client in Des Moines, IA! This opportunity allows representatives to get their foot-in-the-door to build their career in the financial...
  • 9 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Des Moines, IA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 11 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Lamoni, IA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 11 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Winterset, IA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 11 Days Ago

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0 eCommerce Customer Service Representative jobs found in Des Moines, IA area

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Client Service Associate
  • Edelman Financial Engines
  • West Des Moines, IA
  • Description Client Service Associate At Edelman Financial Engines, we believe everyone deserves to move their financial ...
  • 3/17/2024 12:00:00 AM

E
Customer Service Representative
  • Eurofins
  • Des Moines, IA
  • **Customer Service Representative** * Des Moines, IA, USA * Full-time **Company Description** **Eurofins Scientific is a...
  • 3/16/2024 12:00:00 AM

T
Customer Service Representative
  • TMC Transportation
  • Des Moines, IA
  • TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headqu...
  • 3/14/2024 12:00:00 AM

M
Bilingual Customer Service Representative
  • Mom's Meals
  • Des Moines, IA
  • Position Summary The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customer...
  • 3/14/2024 12:00:00 AM

F
Customer Service Representative
  • Fortune Brands & Security, Inc.
  • Des Moines, IA
  • **Customer Service Representative** * 25300 Al Moen Drive, Des Moines, Iowa * Employees can work remotely * Full-time * ...
  • 3/14/2024 12:00:00 AM

A
Customer Service Representative
  • Anderson Erickson Dairy
  • Des Moines, IA
  • Job Description Job Description UPDATED MARCH 13, 2024 Requirements for Applicants: Must be able to successfully pass po...
  • 3/14/2024 12:00:00 AM

T
Customer Service Representative
  • TMC Transportation
  • Des Moines, IA
  • TMC Transportation is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headqu...
  • 3/14/2024 12:00:00 AM

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Customer Service Representative
  • Planet Fitness
  • West Des Moines, IA
  • Job Description Job Description Job Summary The Customer Service Representative will be responsible for creating a posit...
  • 3/14/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative jobs
$38,469 to $50,736
Des Moines, Iowa area prices
were up 0.8% from a year ago

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