eCommerce Customer Service Representative jobs in Fayetteville, AR
eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Service Representative jobs
Customer Account Manager, eCommerce (Walmart)
- Nestlé USA
-
Rogers, AR
FULL_TIME
-
Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
This position is not eligible for Visa Sponsorship.
Position SummaryThe Customer Account Manager, eCommerce drives sales performance, market share, and brand representation/discoverability for Walmart e-commerce channels. This role is accountable for knowing Walmart’s e-commerce strategy, operations, and customers deeply in order to create and execute effective strategies and educate the internal organization. This role owns the relationship with merchants on dot com and online grocery pick up channels, and is responsible for the creation and execution of an annual joint business plan, data access/KPI-tracking, sharing and translating category insights into actionable plans, and addressing all retailer specific requests/requirements.
Responsibilities:- Own & develop strong relationships with Walmart merchants and address all retailer specific requests/requirements
- Educate relevant cross-functional members of Nestle USA (NUSA) organization on key aspects of Walmart’s ecommerce strategy, business and needs
- Understand Walmart’s ecommerce strategies/roadmaps, organization, operations, shoppers, capabilities and best practices
- Understand key retailer requirements for strategic partnerships, socialize with internal organization and develop plan to attain
- Identify relevant KPIs, secure necessary data to measure and track accordingly
- Create and execute annual joint business plans (includes partnering with operations/supply chain/finance as necessary to enable key plan elements)
- Identify and execute relevant test and learn plans to improve business performance, internal learnings and capabilities
- Drive category and NUSA sales growth, markets share & brand representation online
- Translate category roadmaps and CAPs into actionable plans for assigned retailers
- Develop and execute strategies and plans to meet assigned sales and market share goals
- Monitor and improve brand distribution, representation and discoverability at assigned retailers
- Collaborate with brand/shopper marketing on key programs
- Develop strong understanding of various retailer programs’ ROI
- Allocate and manage trade budget to specific programs that drive the business
- Provide accurate and timely sales forecasts and conduct regular business reviews
Requirements:- 2 years experience in eCommerce Account Management and/or vendor management experience at a leading retailer responsible for driving online sales for the retailer either in a buying, merchandising or marketing capacity
- Bachelor’s degree
- Strong relationship building capabilities, retailer negotiations, and creating and executing joint business plans with retailers
- Ability to communicate and translate retailer requests & insights to internal stakeholders and develop actions plans
- Proven experience building annual plans, forecasts, analyzing retail programs and managing budgets
- Able to adapt to rapidly changing environment and initiate new processes/ideas to address opportunitie
- Strong understanding of retailer buying, merchandising and marketing strategies; able to translate insights into relevant action plans to grow the business
- Able to handle tough negotiations with retailers while building a strong connections and partnership with them
- Able to speak to all levels of organization, craft cohesive and compelling stories/business cases to engage and win over stakeholders
- Ability to identify and consistently track key metrics, identify key opportunities and issues and develop/execute plans to address
- Digital and Mobile platform savviness
#LI-HYBRIDRequisition ID189892
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Rogers, AR, US, 72758 - 13 Days Ago
Customer Service Representative (WFH)
- Active Telesource Inc
-
Sulphur, AR
FULL_TIME
- MONDAY - FRIDAY SCHEDULES, with a *rotating* SaturdayWage: $17.34 Orientation: April 15th, (approximately 4 hours) Training Begins: April 16th Training Schedule: 8 weeks, M-F 11:00pm-8:00pm (CST) Work...
- 10 Days Ago
Customer Service Representative
- Daltile
-
Springdale, AR
FULL_TIME
- Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as ser...
- 15 Days Ago
Customer Service Representative
- Chambers Bank
-
Springdale, AR
FULL_TIME
- Location(s) Springdale, AR Position Type Full Time Hourly Work Model On Site Job Description SUMMARY The position of Customer Service Representative (CSR) is responsible for providing exceptional cust...
- 15 Days Ago
Customer Service Representative
- Palisade Pest
-
Rogers, AR
FULL_TIME
- Become a part of the PALISADE Family! Brand New Springdale/Bentonville Location! Palisade Pest Control is the Premier Pest Control agency in Northwest Arkansas. Why? Palisade is fanatical about our cu...
- 15 Days Ago
CUSTOMER SERVICE / SALES REPRESENTATIVE
- RNR Tire Express & Custom Wheels
-
Fayetteville, AR
FULL_TIME
- Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? If yes, then this position is perfect for you. RNR is driven with a family culture an...
- 15 Days Ago
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0 eCommerce Customer Service Representative jobs found in Fayetteville, AR area
Customer Service Representative
- Walmart
-
Prairie Grove, AR
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Centerton, AR
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
Customer Service Representative (DL)
- Goldschmitt and Associates Llc
-
Lowell, AR
- **Customer Service Representative (DL)** MOHELA DL Lowell, Arkansas Minimum Experience **Entry-level** Compensation **17...
- 4/19/2024 12:00:00 AM
Remote Customer Service Representative
- Verizon Communications, Inc.
-
Fayetteville, AR
- **Remote Customer Service Representative** * Job # 591663 * Date posted - 2022-02-04 Share this Job **** **When you join...
- 4/18/2024 12:00:00 AM
Customer Service Representative
- Mr. Handyman
-
Rogers, AR
- Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Han...
- 4/17/2024 12:00:00 AM
Alterations Customer Service Representative
- Davids Bridal Inc.
-
Fayetteville, AR
- **Alterations Customer Service Representative** NOW HIRING Location AR - Fayetteville Area Store Hourly Careers Category...
- 4/17/2024 12:00:00 AM
Customer Service Representative
- Acme Brick Company
-
Springdale, AR
- **Customer Service Representative** City **Springdale** State/Territory **US-AR** Employment Type **Full time** **Join t...
- 4/16/2024 12:00:00 AM
Customer Service Representative - Delta
- Alpine Bank
-
Bentonville, AR
- ** Customer Service Representative - Delta** **Job Category****:** Customer Sales & Service **Requisition Number****:** ...
- 4/16/2024 12:00:00 AM
About Fayetteville, Arkansas
Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative jobs
$36,387 to $47,994
Fayetteville, Arkansas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does an eCommerce Customer Service Representative do?
eCommerce Customer Service Representative in Providence, RI
We are seeking a Customer Service Representative (E-Commerce) to join our North Charleston, SC team.
December 14, 2019
eCommerce Customer Service Representative in Cedar Rapids, IA
Our mission is to produce high quality food and service, offered in a unique environment by a staff that is committed to one another, our customer and our community.
January 17, 2020
eCommerce Customer Service Representative in Phoenix, AZ
Job seekers can find unique, one of a kind job opportunity in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution.
February 19, 2020