eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Coastal Air Plus is a family-owned and operated HVAC company serving communities from Pawley's Island to North Myrtle Beach for over 70 years! We offer both commercial and residential heating and air conditioning services, providing our customers with high-quality customer service, prompt and reliable tech services, and top-quality workmanship utilizing industry best practices on every job.
We are currently looking for a Customer Service Representative to join our team!
In this position, you will be making inbound and outbound calls to our current clients to check in after service has been completed, as well as offering additional products and services. There will be some cold calling and clerical responsibilities as well. This position requires a genuine and friendly phone voice and personality. Someone who is not afraid of a little rejection, who is easy to talk to, and who likes helping people. Solid computer skills and a self-driven attitude are a must to succeed in this job.
Work Hours: 8:00 am - 5:00 pm, Monday through Friday, overtime as required
Pay Scale: $17.00 per hour depending on experience Spiffs!
Benefits: Paid Vacation and Holidays, PTO, Medical, 401k with Company Match
Required Qualifications:
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0 eCommerce Customer Service Representative jobs found in Florence, SC area