eCommerce Customer Service Representative jobs in Gastonia, NC

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?

Benefits:

• You will enjoy the work-life balance of regular Monday-Friday business hours, with weekends and holidays off.
• Company paid holidays, paid sick-time and paid vacation
• Two weeks of job training in Dallas, TX
• The opportunity to participate in company profit sharing plan
• We have the most extensive training programs in the industry, and will progressively lead you through a combination of formal and on-the-job introductory, intermediate, and advanced training content.

Basic qualifications:

• A High school diploma or GED, strong communication skills both verbal and written.
• Strong customer services and sales skills. Consultative sales experience is a plus.
• Good computer skills; some experience using Adobe Illustrator is required.
• Experience with basic hand tools and light power equipment.
• Able to lift 50 or more pounds.
• Able to to sit or stand for long periods while viewing a computer screen.
• Able to work under pressure to output high volume, high quality work.
• Reliable transportation, a valid driver's license, and a good driving record is required.

FASTSIGNS is a well-known and respected global brand. Virtually every business in every industry needs and uses signs, so you will get to see your work around town. You’ll be in a fast-paced, small company environment with a collaborative and supportive team. Every day is challenging and different.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.