eCommerce Customer Service Representative jobs in Green Bay, WI

Customer Service Representative

Reports to: Office Manager Department: Customer Service Classification: Non-Exempt

JOB SUMMARY:

Provides sales support and assures that all customers receive efficient and courteous service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Ensure that phoned, faxed and emailed sales orders, quotes and order changes from customers are

accurately priced and entered into the customer database in a timely manner prior to being entered

into the accounting system.

2. Maintain the company-owned database of current customers, prospective customers and past

customers to support marketing and sales efforts.

3. Familiar with all Cawley personalizing solutions.

4. Address customer problems/complaints in an efficient, courteous and professional manner. Replace

defective or incorrect items and prepare supporting documentation to credit the customer for

returned merchandise.

5. Receive ship dates for expedited orders and communicate the dates for customer inquiry.

6. Track shipped packages for customers through the appropriate shipping company.

7. Ability and willingness to train and develop others.

8. File Customer records.

9. Establish and maintains effective working relationships with co-workers, supervisors and the

general public.

10. Maintain regular consistent and professional attendance, punctuality, personal appearance, and

adherence to relevant health and safety procedures.

11. Pursue personal development of skills and knowledge necessary for the effective performance of

the role.

SECONDARY FUNCTIONS:

1. Assists Senior Sales Executives, Sales Executives, Senior Sales Associates and Sales Associates

as needed.

2. Assists other Customer Service Representatives as needed.

3. Performs other related duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED

1 year related experience in a customer service environment

MATHEMATICAL SKILLS

Have the ability to calculate fig res and amounts such as customer pricing discounts and

percentages.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral,

or diagram form. Have the ability to identify and deal with problems involving several concrete

variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

None required

OTHER SKILLS and ABILITIES:

Requires the ability to operate various office equipment to include a, personal computer,

calculator, fax, and copier.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee

frequently is required to use hands to finger, handle, or touch objects or controls and talk or

hear. The employee is occasionally required to stand, walk, and reach above shoulders.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required

by this job include close vision.

WORK ENVIROMENT:

The work environment characteristics described here are representative for those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The above statements reflect the general details necessary to describe the principle functions of

the occupation

ed and shall not be construed as a detailed description of all the work requirements that may be

inherent in the

occupation.

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Manitowoc, WI 54220: Relocate before starting work (Required)

Work Location: In person