eCommerce Customer Service Representative jobs in Greenville, SC

eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative (CSR)
  • Circle K
  • Greenville, SC FULL_TIME
  • Store 2706483: 825 East Butler Road, Greenville, South Carolina 29607

    Availability - Shift/Days 

    Flexible Availability


     

    ESSENTIAL DUTIES:

    The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

    Customer Satisfaction:  Provides prompt excellent customer service in a courteous, friendly and attentive manner.

    • Greets customers as they enter the area and thanks customers as they leave.
    • Gives assistance and offers suggestions or recommendations to the customer.
    • Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
    • Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.  
    • Reports to work on time and follows the dress and appearance code.

    Facility Condition:  Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:

    • Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
    • Inspects store facilities and equipment for safety, cleanliness, and proper working order.
    • Notifies Store Manager of any equipment failure or maintenance/supply needs.

    Merchandising:  Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.

    • Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
    • Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

    Sales Controls:  Controls merchandise, cash shortages, and other selling expenses. 

    • Assists in maintaining proper inventory levels and shift audits.

    Financial Controls:  Keeps accurate cash, sales and inventory control records and accounts for variances.

    • Notifies the Store Manager of any sales, cash or inventory discrepancy. 
    • Follows Company and/or brand guidelines for product breakage or spoilage.

    Security Controls:  Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.   

    • Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

    Administrative:  Keeps an accurate record of all shift and timekeeping paperwork. 

    • May take inventory of supplies and equipment. 
    • Attends job-related meetings (may be required to work irregular hours). 
    • Provides regular and predicable onsite attendance.
    • Performs other duties as assigned by the Store Manager.

    JOB REQUIREMENTS:

    • High school diploma or GED preferred.
    • Experience in retail sales preferred.
    • Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
    • Ability to work as scheduled including arriving to work on time.
    • Ability to communicate information and ideas so others will understand.
    • Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
    • Ability to perform essential duties and physical functions described below.
    • Ability to work in the conditions described below.

    PHYSICAL REQUIREMENTS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Physical activity inventory of the position includes:

    • Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
    • Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
    • Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
    • Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
    • Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
    • Able to reach overhead for objects
    • Ability to bend and twist at waist
    • Ability to communicate orally
    • Ability to operate a cash register and/or computer keyboard
    • Ability to stoop, kneel, squat, bend, push, and pull
    • Ability to work alone
    • Be exposed to occasional noise
    • Ability to stand and/or walk for an entire shift
    • May require climbing a ladder to store and retrieve materials or place and remove signs

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Working conditions inventory of the position includes:

    • Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
    • Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer
    • Exposure to occasional noise.
    • Work with minimum direction and periodic supervision.

    JOB DESCRIPTION ACKNOWLEDGMENT

    This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position.  The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description.  As with all positions, the responsibilities and duties of this position may change.  The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

    Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.


     


     

    Circle K is an Equal Opportunity Employer.
    The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

    Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

    In English

    In Spanish

  • 18 Days Ago

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Sr Customer Service Representative
  • USA MOT Motion Industries, Inc.
  • Greenville, SC FULL_TIME
  • SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and me...
  • 18 Days Ago

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TSA Customer Service Representative
  • Staples Retail
  • Seneca, SC PART_TIME
  • As an Enrollment Agent (i.e., Customer Service Rep), you’ll be collaborative and inclusive as you provide great customer service in our retail stores by helping customers realize an easier flying expe...
  • 18 Days Ago

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Customer Service Representative
  • NICCA USA, INC
  • Fountain, SC FULL_TIME
  • NICCA USA, Inc. is one of the premier North American developers and manufacturers of specialty chemicals. Our core business is providing high performance, industrial textile process chemicals to the t...
  • 22 Days Ago

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Customer Service Representative
  • Circle K
  • Simpsonville, SC FULL_TIME
  • Store 2723289: 2572 Woodruff Rd, Simpsonville, South Carolina 29681Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Rep...
  • Just Posted

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Customer Service Representative
  • Seltrol, Inc.
  • Greenville, SC FULL_TIME
  • Customer Service Representative Description The Customer Service Representative supports the company’s customers and outside sales team by managing the order entry and fulfillment process. Key activit...
  • Just Posted

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0 eCommerce Customer Service Representative jobs found in Greenville, SC area

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Customer Service Representative
  • Kinsmithloans
  • Greenville, SC
  • **Location:** Greenville, SC **Job Title:** (click on title to see full job description) **Reports to:** Branch Manager ...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Overhead Door Corporation
  • Greenville, SC
  • Job Description Role and Responsibilities Light clerical work including answering / screening / telephone calls to the a...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Greenville, SC
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • LifeMD, Inc.
  • Greenville, SC
  • **Job title:** Customer Service Representative **Location:** Greenville, SC **Requirements:** High school diploma and at...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative
  • HomeTeam Pest Defense
  • Greenville, SC
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** D340017519 Showi...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative
  • Caliber Collision
  • Greenville, SC
  • Service Center Greenville Job Summary Caliber Collision has an immediate job opening for a Customer Service Representati...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative (On-Site)
  • Concentrix
  • Greenville, SC
  • Job Title: Customer Service Representative (On-Site) Job Description As a Customer Service Representative (On-Site), you...
  • 12/26/2023 12:00:00 AM

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Customer Service Representative (Healthcare) On-Site
  • Concentrix
  • Greenville, SC
  • Job Title: Customer Service Representative (Healthcare) On-Site Job Description As a Customer Service Representative (He...
  • 12/26/2023 12:00:00 AM

Greenville is located at 34°50′40″N 82°23′8″W / 34.84444°N 82.38556°W / 34.84444; -82.38556 (34.844313, −82.385428), roughly equidistant between Atlanta (145 miles [233 km] southwest), and Charlotte, North Carolina (100 miles [160 km] northeast). Columbia, the state capital, is 100 miles (160 km) to the southeast. Greenville is in the foothills of the Blue Ridge Mountains, a physiographic province of the larger Appalachian Mountains range, and includes many small hills. Sassafras Mountain, the highest point in South Carolina, is in northern Pickens County, less than 40 miles (64 km) northwe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative jobs
$37,106 to $48,942
Greenville, South Carolina area prices
were up 1.5% from a year ago

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