eCommerce Customer Service Representative jobs in Gulfport, MS

eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Representative, Customer Service
  • LCI Brand
  • Hattiesburg, MS FULL_TIME
  • LC Industries – Job Description

    Base Supply Center Sales Rep

     

    I.                JOB DESCRIPTION

    Department:    Base Supply Center

    Location:         Various

    Reports to:      Store Manager

     

    II.             STATEMENT OF PURPOSE

    Increase sales volume and customer base for LCI Base Supply Centers in assigned territory.  Sell LCI products and services to federal customers and eligible government contractors in assigned territory.

     

    III.           RESPONSIBILITY FOR WORK OF OTHERS

    None.

     

    IV.           BUSINESS COMMUNICATION

    Must be capable of clearly presenting business information to customers, co-workers, staff and management using verbal and written methods.

     

    V.              SUPERVISION REQUIRED

    Intermittent, with weekly goals and monthly performance reviews.

     

    1. EDUCATION REQUIRED

    High School Graduate, with two years relevant training.

     

    • TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED

    Must be skilled in sales fundamentals, interpersonal relationships, problem solving and goal setting.  Must be computer literate and have training in word processing, spreadsheets, and presentation fundamentals.  Some government experience or sales history preferred.

     

    VIII.      EXPERIENCE REQUIRED

    Five years experience in sales related field.  Preferably within a military or retail environment.

     

    IX.           TRAVEL REQUIRED

    None

     

    1. SPECIFIC DUTIES AND RESPONSIBILITIES
    • Develop new customers, both on base and surrounding area, for LCI Base Supply Centers.
    • Expand business of current customer base through sales calls, special programs, legal incentives, and needs fulfillment.
    • Identify new opportunities for increased market share.
    • Sell LCI products to key government direct buyers.
    • Eliminate, through planned sales calls, non-buying customers.
    • Solve customer sales and service issues through direct intervention.
    • Assist in planning and executing BSC special events such as vendor fairs.
    • Participate in vendor fairs and other ‘on base’ promotions.
    • Build long term, positive business relationships with key customers.
    • Identify and respond to new business opportunities.
    • Prioritize sales and call efforts by customer volume and potential.
    • Sell e-Commerce sites to federal customers outside the reach of current supply centers.
    • Keep accurate account records of customers and non-buy customers.
    • Other duties as may be directed by store manager.
    • PHYSICAL DEMANDS
    • While performing the duties of this job, the employee is in a moderate office environment. The employee is regularly required to sit; stand; walk and use hands.
    • WORK ENVIRONMENT
    • The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department.
    • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

  • 17 Days Ago

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Customer Service Representative
  • Southern Company
  • Hattiesburg, MS OTHER
  • Customer Service Representative Job Summary: The Customer Service Representative is responsible for the processing of payments, responding to customer inquiries, request, complaints and sales. Job fun...
  • 17 Days Ago

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Customer Service Representative
  • Domino's Franchise
  • Columbia, MS FULL_TIME
  • Company Description Help customers with great customer service and make sure food gets out to the right people in a great time. That is held at the best Dominos standerds. Job Description CSR's help c...
  • 18 Days Ago

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Customer Service Representative - Poplarville
  • Tower Loan
  • Poplarville, MS FULL_TIME
  • Great Opportunity! The heart of Tower Loan lies with our Customer Service Representative! Our representatives provide the best experience to our customers to earn their continued business. At Tower Lo...
  • 21 Days Ago

S
Customer Service Representative
  • Southern Company
  • Gulfport, MS OTHER
  • Customer Service Representative Job Summary: The Customer Service Representative is responsible for the processing of payments, responding to customer inquiries, request, complaints and sales. Job fun...
  • 21 Days Ago

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Customer Service Representative
  • QC Holdings, Inc.
  • Gulfport, MS FULL_TIME
  • LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will be located at Store 4513 located at 1419 Pass Rd Ste B Gulfport, MS 3950...
  • Just Posted

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0 eCommerce Customer Service Representative jobs found in Gulfport, MS area

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Customer Service Representative
  • Clearwave Communications
  • Biloxi, MS
  • ** Customer Service Representative** **Job Category****:** System **Requisition Number****:** CUSTO003935 Showing 1 loca...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Freeman Holdings Group
  • Kiln, MS
  • Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services i...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Central Appliance Co. Inc
  • Pascagoula, MS
  • Job Description Job Description Benefits: Company parties Competitive salary Employee discounts Health insurance Opportu...
  • 4/25/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Bay Saint Louis, MS
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Pascagoula, MS
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Moss Point, MS
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

H
Customer Service Representative - Work From Home>
  • Healthon
  • Biloxi, MS
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM

A
Customer Service Representative
  • Acme Brick Company
  • Gulfport, MS
  • **Customer Service Representative** City **Gulfport** State/Territory **US-MS** Employment Type **Full time** **Join the...
  • 4/23/2024 12:00:00 AM

Gulfport is the second-largest city in Mississippi after the state capital, Jackson. Along with Biloxi, Gulfport is the other county seat of Harrison County and the larger of the two principal cities of the Gulfport-Biloxi, Mississippi Metropolitan Statistical Area, which is included in the Gulfport-Biloxi-Pascagoula, Mississippi Combined Statistical Area. As of the 2010 census, the city of Gulfport had a total population of 67,793. It is also home to the US Navy Atlantic Fleet Seabees. According to the United States Census Bureau, the city had a total area of 64.2 sq mi (166.4 km2), of which ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative jobs
$35,109 to $46,308
Gulfport, Mississippi area prices
were up 1.2% from a year ago

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