eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Our Customer Service Reps are the backbone of our success. No matter the industry a company cannot be successful without being a leader in customer service and satisfaction. This professional will need to have exceptional communication skills and a strong ability to multitask while paying attention to detail.
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We offer a strong benefits package including:
Job Type: Full-time
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Work Location: In person
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0 eCommerce Customer Service Representative jobs found in Kingsport, TN area