eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Customer Service Representative (part time position)
Primary job role: Answering telephone, entering, and dispatching work orders. Processing of credit card payments, Entering non-credit card payments. Calling customers to reminder of services due. Call customer with past due balances. Other secretarial duties as needed.
Schedule: Flexiable schedule Monday-Friday. Hours will be between 7am-4:30pm
Benefits: None
Requirements:
· Professional Telephone Skills
· Strong oral and written communication skills
· Dependable
· Basic computer skills (word,excel, outlook, jobber)
Pay Range: $12-$15 Per hour. (Biweekly direct deposit)
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 4 – 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
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