eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Questions? Contact jobs@lititzrec.com. Please note that all Lititz recCenter employees are required to provide copies of PA Criminal Background, PA Child Abuse, and FBI fingerprinting (depending on position) clearances upon hire and maintain current certifications in FirstAid and CPR/AED. See Specific Job Descriptions for detailed employment requirements.
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