eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Position Summary: As a CSR, you will work within our dispatch service call center. This position is critical to our success and will require strong communication skills. Also important with this position, is the ability to execute day to day tasks that will allow for delivery of outstanding service to our clients.
Key Responsibilities:
Desired Skills and Qualifications:
Salary: $17/hr
Job Type: Full-time
Pay: From $17.00 per hour
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Experience level:
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Work setting:
Work Location: In person
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0 eCommerce Customer Service Representative jobs found in Louisville, KY area