eCommerce Customer Service Representative jobs in Madison, WI

This position is responsible to provide excellent customer service to external and internal customers. This position will interact with all departments within the Company and a strong working knowledge of the responsibilities of the various departments will result in a successful Customer Service Representative. Primary duties involve: 1) Answering incoming calls and determining appropriate action required to satisfy the needs of external and internal customers; 2) Documenting customer complaints and requests, follow-up issues, and resolutions to ensure proper handling and closure of inbound calls; 3) prompt, courteous and accurate dispatching of customer equipment repair calls to the Field Service Techs and related proper record keeping of such calls; and 4) ensure and drive efficient service dispatch through proper Metrix processes and tools; 5) other duties as assigned by the Customer Service Supervisor to support the Company’s mission of “profitable growth through the sale and distribution of refreshing beverages, innovative customer-focused marketing programs and superior customer service”. Through superior customer service, the Customer Service Representative can help the Company achieve its vision to be the pre-eminent sales and distribution organization.

REQUIREMENTS

Equal Opportunity Employer