eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
At Scottsdale Air, we’ve been providing affordable, top-notch heating and AC services to residents in Arcadia, Phoenix, Scottsdale, Tempe, Paradise Valley, Carefree, Cave Creek, Fountain Hills, Chandler, Mesa, Gilbert, and Ahwatukee since 1947. We take pride in being a trusted HVAC company known for our team of experienced HVAC Technicians. With years of experience and expertise in the industry, our technicians are highly skilled and knowledgeable, ensuring that every HVAC service we provide is of the highest quality.
Our Customer Service / Client Services Representatives must possess a diverse skill set, able to multi-task, work well under pressure, and make sound judgment calls under pressure. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every client interaction.
This is a full-time, non-exempt-level position.
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We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time. religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
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0 eCommerce Customer Service Representative jobs found in Mesa, AZ area