eCommerce Customer Service Representative jobs in Montgomery, AL

eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

Recently Added eCommerce Customer Service Representative jobs

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Customer Service Representative I
  • Progress Rail
  • Montgomery, AL FULL_TIME

  • Job Purpose

    The Customer Service Representative is responsible for accurate tracking and reporting of customer sales and
    record keeping, timely handling customer/suppliers’ inquiries, customer order entry and process purchase orders.

    This position is also responsible for working with internal and external customers including but not limited to sales
    quotations, order entry, handle customer inquiries by phone, e-mail or in person and product pricing.


    Req ID

    9449BR

    City

    Montgomery

    State:

    Alabama

    Company Description

    Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!
    As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions – whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
    Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.

    Key Job Elements

    • Monitor accuracy of receipts against purchase orders;
    • Assist in resolving invoicing issues;
    • Basic knowledge of SAP skills for set up of material
    masters, BOMs, rate touting and work centers;
    • Assist in resolving critical issues that may arise with
    customers or suppliers;
    • Works closely with a cross-functional team that includes
    Operations, Engineering, Purchasing, and
    Accounting & Logistics/Materials team serving as a
    liaison with internal and external customer to ensure
    tracking, reporting and expected product delivery is
    accordance to Operations and business goals;
    • Maintains confidentiality of Progress Rail trade secrets
    and having NDA in-place with customers prior to
    disclosing trade secrets;
    • Ensure Progress Rail warranty standards terms and
    conditions, and special terms/conditions of sale used
    on quotations for EPA emission related products and
    other contract sales quotations are in compliance;
    and understand Progress Rail Naples QA Control Manual,
    ISO 9001 and Association of American Railroads
    (AAR) standards.


    Education / Training

    • High School diploma or equivalent;
    • Skill Level I: Entry level with basic knowledge;
    • Skill Level II: 2 – 5 years of experience.

    Qualifications and Experience

    • Develop metrics to track sales, analyze financial impact
    of sales changes, targets and annual sales volume;
    • Coordinates, handles and follow-up with customer’s
    inquiries, process purchase orders, provide
    quotations, guarantee returns, understand pricing cost
    by product and promote selling prices that
    maximize profits;
    • Responsible for reporting all sales activities to assigned
    customers to track sales to sales target, customer
    purchasing activity, customer growth potential, customer
    contracts, record keeping and follow-up on
    observations and escalate matters as appropriate.


    Benefits

    • Competitive Salary
    • 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
    • Medical/Dental/Vision/Life/Disability Insurance
    • Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
    • Flexible Spending Accounts
    • Paid Vacation
    • Paid Holidays
    • Paid Time-Off (PTO)
    • Employee Assistance Plan
    • Education Assistance Program
    • Employee Recognition Programs
    • Site specific Production and Incentive Plans
    • Site specific Step and Skill Level Wage Adjustment Plans
    • Site Specific Relocation and Sign-on Bonus Programs

    • Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.

    EEO

    Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities


    Job Category

    Marketing, Sales and Service

    PRS Facility Location

    Montgomery, AL MOW - 080
  • 20 Days Ago
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W
Customer service representative
  • Waste Connections US, Inc
  • Glenwood, AL FULL_TIME
  • Why Choose Us? We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the...
  • Just Posted
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S
Route Customer Service Representative
  • SPECTRUM ENVIRONMENTAL SERVICES INC
  • Clanton, AL FULL_TIME
  • Spectrum Sustainable Solutions, Inc., is seeking an experienced, Route Customer Service Representative with CDL credentials to service customers and meet their environmental service needs. The positio...
  • 1 Day Ago
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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Troy, AL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 3 Days Ago
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CSR Customer Service Representative
  • Gas Express LLC
  • Auburn, AL FULL_TIME
  • DescriptionSummary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting theManagement Team in the overall operation, cleanliness, maintenance, inventory ...
  • 3 Days Ago
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V
Customer Service Representative
  • VCA Animal Hospitals
  • Montgomery, AL FULL_TIME
  • Client Service RepresentativeWe are seeking an EXPERIENCED Client Service Representative to join our team.At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority...
  • 6 Days Ago
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0 eCommerce Customer Service Representative jobs found in Montgomery, AL area

P
Customer Service Representative
  • Progressive Corp.
  • Montgomery, AL
  • Customer Service Representative **Job Number** : 188614 If you enjoy helping others and flourish in a fast-paced environ...
  • 4/24/2024 12:00:00 AM
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H
Customer Service Representative - Work From Home>
  • Healthon
  • Montgomery, AL
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM
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H
Customer Service Representative - Work From Home>
  • Healthon
  • Prattville, AL
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM
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H
FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Selma, AL
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM
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S
Route Customer Service Representative
  • Spectrum Environmental Services Inc
  • Clanton, AL
  • Job Description Job Description Spectrum Sustainable Solutions, Inc., is seeking an experienced, Route Customer Service ...
  • 4/22/2024 12:00:00 AM
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H
Contact Center Customer Service Representative- Onsite (20 hours)
  • Hancock Whitney Corp.
  • Montgomery, AL
  • Thank you for your interest in our company! To apply, click on the button above. You will be required to create an accou...
  • 4/22/2024 12:00:00 AM
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C
Customer Advocate
  • Community Choice Financial Family of Brands
  • Montgomery, AL
  • Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
  • 4/22/2024 12:00:00 AM
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C
FT Inbound Customer Service Representative - Work From Home>
  • CCC Intelligent Solutions
  • Selma, AL
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Health insurance / PTO / 401K / Training provided - As an ...
  • 4/21/2024 12:00:00 AM
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About Montgomery, Alabama

Montgomery is the capital city of the U.S. state of Alabama and the county seat of Montgomery County. Named for Richard Montgomery, it stands beside the Alabama River, on the coastal Plain of the Gulf of Mexico. In the 2010 Census, Montgomery's population was 205,764. It is the second most populous city in Alabama, after Birmingham, and is the 118th most populous in the United States. The Montgomery Metropolitan Statistical Area's population in 2010 was estimated at 374,536; it is the fourth largest in the state and 136th among United States metropolitan areas. The city was incorporated in 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative jobs
$35,469 to $46,782
Montgomery, Alabama area prices
were up 1.3% from a year ago
View detail

What does an eCommerce Customer Service Representative do?

eCommerce Customer Service Representative in Providence, RI
We are seeking a Customer Service Representative (E-Commerce) to join our North Charleston, SC team.
December 14, 2019
eCommerce Customer Service Representative in Cedar Rapids, IA
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eCommerce Customer Service Representative in Phoenix, AZ
Job seekers can find unique, one of a kind job opportunity in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution.
February 19, 2020