eCommerce Customer Service Representative jobs in Nashville, TN

JOB TITLE: E-COMMERCE CONTENT AND CUSTOMER SERVICE COORDINATOR

MEMBER CO-OP: Tennessee Farmers Cooperative - Communications Dept.

LOCATION: Headquarters in LaVergne, TN

DATE POSTED: Friday, April 12, 2024

DATE AVAILABLE: As soon as possible.

SUMMARY:
We are seeking a full-time E-Commerce Content Coordinator. You will serve in a pivotal role for all current Co-op partners who are going to be launching e-commerce platforms this year. You will assist in maintaining and optimizing online content across all catalogs of items for current partners. You will collaborate with Marketing and Communications Team members to accomplish tasks to ensure timely and effective execution of sales strategies and content updates for all participants. A background in e-commerce or agriculture would be helpful.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, E-commerce, Agriculture, Marketing, or related field preferred
• Proven experience in e-commerce content management, preferably in the agricultural or retail industry
• Willing to learn new E-Commerce platform
• Familiarity with customer service software and tools (e.g. Zendesk)
• Proficient in Microsoft Office, including Excel
• Skilled at multi-tasking, managing timelines, and providing attention to details
• Strong analytical skills
• Strong communication skills, both written and verbal with a customer-centric approach
• Effective time management and organizational skills
• Good interpersonal skills
• Background in and/or understanding of agriculture and e-commerce

ESSENTIAL JOB FUNCTIONS:
Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Aids in driving sales and company profitability for all current Co-op partners
• Resolve customer issues and complaints efficiently, maintaining a high level of professionalism and customer satisfaction
• Updates item information inside of e-commerce platform
• Makes seasonal changes to content displayed on site upon request
• Optimize product listings for seach engines to maximize visibility and drive sales
• Coordinate with internal teams to gather product information, descriptions, and images
• Works with other department members to execute marketing strategies for sales promotions online
• Identifies opportunities to grow e-commerce business with customers
• Manages multiple projects while meeting deadlines and delivering exceptional customer service
• Demonstrates strong communication skills throughout the entire organization
• Helps track results of content-related traffic and sales efforts for use in reporting successes to management and as a sales tool for clients
• Serve as the primary point of contact for customer inquiries and support via email, phone, and potentially live chat
• Provide timely and accurate assistance to customers regarding product inquiries, orders, and returns
• Proactively follow up with customers to ensure their needs are met and inquiries are resolved

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in La Vergne, TN 37086