eCommerce Customer Service Representative jobs in New Bedford, MA

BJ’s Service Company: Your premier supplier of labor since 1998

“We Take the Stress Out of Hiring”

From Cape Cod to the South Coast of Massachusetts and Greater Providence Area, we’ve been connecting great businesses with great talent together for over 20 years. At BJ’s Service Company, your staffing needs and career aspirations are in great hands.

Experience the ease of finding the right fit for your team or career. Let’s start working together today.

https://www.bjstempservice.com/

Job Summary:

We are seeking a highly motivated and customer-focused Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional service to our customers in both English and Spanish. This is a great opportunity for individuals who are fluent in both languages and have a passion for delivering outstanding customer experiences.

Responsibilities:

- Communicate effectively with customers in both English and Spanish, providing assistance and resolving inquiries or issues

- Conduct outbound calls to follow up with customers and ensure satisfaction

- Maintain accurate and detailed customer records through data entry

- Provide excellent phone etiquette, ensuring professional and courteous interactions with customers at all times

- Collaborate with team members to achieve customer service goals and objectives

- Complete tasks as assigned

Skills:

- Bilingual proficiency in English and Spanish is required

- Strong customer service skills with the ability to handle challenging situations professionally

- Excellent communication skills, both verbal and written, in English and Spanish

- Proficient in data entry and maintaining accurate records

- Multilingual skills are a plus

At our company we provide opportunities for career growth and development within the organization.

If you are a dedicated individual who is passionate about delivering exceptional customer service in a bilingual environment, we encourage you to apply for the position of Bilingual Customer Service Associate.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• New Bedford, MA: Relocate before starting work (Required)

Work Location: In person