eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
GUARANTEED SERVICE is a full-service Heating, Cooling and Plumbing Company that services most of New Jersey and Staten Island. We are looking for a highly professional and efficient Customer Service Representative to join our growing team. We focus on residential, and some light commercial. We provide maintenance, service, and installation for our customers’ Heating, Cooling, Plumbing and Electrical systems.
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Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
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Work Location: In person
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0 eCommerce Customer Service Representative jobs found in New Brunswick, NJ area