eCommerce Customer Service Representative jobs in Newport News, VA

eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Teleperformance
  • Kilmarnock, VA FULL_TIME
  • Customer Service Specialist 

    Teleperformance certified as a great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

    This role is an onsite role, work from home is not available. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money. 

     

    Start Date: 22 April 2024

    • Salary: £22,308 per annum (£11.44 per hour)
    • Location: Kilmarnock - PLEASE NOTE THIS IS AN ONSITE ROLE. WORK FROM HOME IS NOT AVAILABLE
    • Shifts: Monday to Sunday between 7.00 am and 9.30 pm
    • Training: 3 weeks
    • Contract: Full Time Permanent (37.5 hours per week)
    • Background Checking:
      • Right to Work in the UK
      • Criminal Record Check
      • Credit Check
      • Any other associated checks
      • 3 year employment history check

    **Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

    What you’ll be doing

    • Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
    • Resolving any queries customers may have with their banking which can bring challenge and reward.
    • Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
    • Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

    We need you to have

    • Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
    • Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
    • A flexible and positive working approach to suit customer needs and business demands.
    • Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
    • A digital first mindset that will help us achieve companywide expectations and brand growth.
    • A caring, positive attitude with a genuine desire to exceed our customers’ expectations.

    We’d love you to have … 

    • Working knowledge of Microsoft Office applications 
    • Some financial services experience.
    • Knowledge of banking products
    • Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.

    Our Benefits

    • On-line recruitment process, with potential job offer within 24 hours
    • Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
    • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
    • Length of Service and monthly recognition awards
    • Opportunities for career development and progression
    • Employee welfare support with free access to our Mental Health Employee Assistance programme
    • Pension Scheme

    Something Extra

    • Discounted holidays, flights and hotels
    • Discounted utility bills
    • Cineworld tickets - Up to 55% off
    • Virgin Trains - 20% off
    • Virgin Experience Days – 20% off
    • 25% off O2 and 20% of EE Mobile Contracts
    • Sony – 20% off Mobile Phones
    • Ray-Ban – 20% off



    About the Company:
    Teleperformance



    Industry:
    Staffing/Employment Agencies


  • 20 Days Ago

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Customer service representative
  • TEKsystems
  • Hampton, VA FULL_TIME
  • TEKsystems is hiring a hybrid customer service representative in Hampton, VA. Location : Hampton, VA Shift : Monday to Friday 8am-4pm / 9am-5pm (4 days onsite 1 day remote) also required to work 1 Sat...
  • 23 Days Ago

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Customer Service Representative
  • Brown's Automotive
  • Franklin, VA FULL_TIME
  • Are you prepared to cultivate your passion for automobiles within a dynamic professional setting? Look no further! Brown's Automotive, located in Smithfield, VA, is actively seeking an outstanding ind...
  • Just Posted

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Clerk/Customer Service Representative
  • Swan Cleaners
  • Williamsburg, VA FULL_TIME
  • At Swan Cleaners our Customer Service Reps are the considered the face of our business. We take pride in providing our Customers with the best possible service throughout the entire process from start...
  • 3 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Franklin, VA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 12 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Williamsburg, VA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 12 Days Ago

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0 eCommerce Customer Service Representative jobs found in Newport News, VA area

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Customer Service Representative
  • Amazing Comfort
  • Hampton, VA
  • Job Description Job Description Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Su...
  • 3/28/2024 12:00:00 AM

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Customer Service Operations Liaison
  • Hampton Roads Transit
  • Norfolk, VA
  • ** Hampton Roads Transit** ** Customer Service Operations Liaison** Norfolk, VA 23504 **Salary Range: $29,138 - $36,423*...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Kelly Services Inc.
  • Norfolk, VA
  • NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeIDEUsed by Google DoubleClick to ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • A Logo For You
  • Williamsburg, VA
  • ** A Logo For You** ** Customer Service Representative** Williamsburg, VA 23185 A Logo For You, is growing and has an ex...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Getem Services
  • Norfolk, VA
  • Job Description Job Description CSR (Customer Service Representative) Long-Term/Ongoing Handle various incoming and outg...
  • 3/26/2024 12:00:00 AM

5
Customer Service Representative
  • 50floor, Inc.
  • Newport News, VA
  • **Customer Service Representative** **Department:** Customer Service **Location:** Newport News, VA **Position Summary:*...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • OED Solutions, Inc.
  • Norfolk, VA
  • Our company is seeking a Customer Service Representative to join our fast-paced, high-energy, growing team. Come join ou...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Sutherland Global
  • Chesapeake, VA
  • COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the ...
  • 3/25/2024 12:00:00 AM

Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water. The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative jobs
$37,715 to $49,742
Newport News, Virginia area prices
were up 1.2% from a year ago

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eCommerce Customer Service Representative in Cedar Rapids, IA
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