eCommerce Customer Service Representative jobs in Oakland, CA

Job Summary

Lira Cosmeceutical is a rapidly growing innovative company that manufacturers skincare products for licensed professionals and retail customers across the United States as well as Internationally! We are seeking a talented Customer Service Representative who will engage in excellent customer service to our existing and prospective clients. Works efficiently in a fast paced environment. Adjusts easily to changes within the company. We encourage room for growth and love to see employees put their best foot forward! This candidate will also be able to be apart of our Trade Show Customer Service team and go to trade shows around the country!

Our Customer Service team plays a major role, as the frontline/ambassadors of the company. We are seeking individuals who excel in roles where you have to interact with people this is an amazing career opportunity.

Benefits

• Vacation
• Health Benefits
• Full Dental & Vision Coverage
• Salary: Competitive Compensation
• Job Type: Full-time
• 401k after the first year of employment
• Employee Discount
• Hourly: Starting at $21 per hr.

Job Type: Full-time

Working Days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday

Responsibilities and Duties/Job Requirements:

· Knowledge of the general concept of Customer Relationship Management

· Articulate and professional with the ability to multi-task

· Attention to detail with emphasis on accuracy and quality.

· Strong oral and written communication skills

· Excellent organizational and interpersonal skills

· Effectively communicate the full range of available products and services offered.

· Customer service and order taking experience preferred.

Qualifications and Skills:

· Knowledge of Magento ERP System

· Knowledge of NetSuite ERP System

· Knowledge of Google Drive

· Microsoft Word/Excel

Education:

· High School Diploma or Higher

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Ability to Relocate:

• Dublin, CA 94568: Relocate before starting work (Required)

Work Location: In person