eCommerce Customer Service Representative jobs in Philadelphia, PA

Job description

This Customer Service Representative will assist customers via phone, email and web-based systems. Strong Data entry skills a must. Outbound calls to customers, gathering their information and scheduling appraisers to come out to resolve their situations. Opportunity for growth!!

The ideal candidate for this position is highly organized and able to multitask in a fast paced environment. Must be proficient in typing and have good communication skills.

The ideal candidate will be familiar with computers and committed to learning our web-based program quickly.

Responsibilities:

Provide customer service to others on behalf of the company.

Effectively manage inbound and outbound calls (must enjoy being on the phone)

Call and schedule appointments

Identify and assess customers’ needs to achieve satisfaction.

Document conversations in our database and provide to the customer.

Utilize our mapping system to assist in scheduling appointments.

Build sustainable relationships of trust through open and interactive communication with clients, shops, and appraisers.

Experience level:

No experience required.

Shift:

Monday to Friday ·8-hour shift

(8am to 5pm or 8:30am to 5:30pm w/lunch from 12pm to 1pm each shift)

Work setting:

In-person

Benefits:

Employer Paid Health Insurance

On-the-job training

Paid time off

Parental leave

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person