eCommerce Customer Service Representative jobs in Santa Rosa, CA

We are hiring for a Customer Service Rep/Showroom Rep. Are you willing to learn and grow? Are you reliable with an upbeat and energetic, friendly and enthusiastic attitude? If so you just might be the perfect fit for our amazing team!

Vision Statement for the Position

As a Customer Service Rep/Showroom Sales Representative you enjoy assisting clients with their project needs. You provide insightful and valuable design suggestions and application recommendations, creating an effortless and enjoyable shopping experience for the client. You are ambitious and eager to close a sale and go the extra mile to make sure a client's order is handled with care from beginning to end. You are dedicated to nurturing existing relationships with industry professionals and seek to gain new connections that allow you to increase your sales achievements. You are patient, helpful, and friendly to clients.

Job Overview

Responsible for working with both retail clients and industry professionals to promote the Bedrosians product line and gain business. You must uphold our high standards of customer service and demonstrate professionalism at all times. You are responsible for educating clients on our products and providing appropriate suggestions and solutions. You are responsible for communicating all company and manufacturer recommendations and warnings for product application and installation. You are responsible for communicating with your clients during every aspect of the sale to ensure their satisfaction.

Duties

• Greet and assist clients with selections and follow-through on their orders
• Promote the Bedrosians product line
• Gain knowledge of all current and new product lines
• Develop relationships with industry professionals to increase business
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Maintain a neat and organized workspace
• Assist with conducting inventory counts
• Maintain showroom and sample department organization and presentation
• Prepare and deliver bank deposits if required
• Review on order report daily
• Meet monthly sales quotas
• Multitask and prioritize work through effective time management
• Work cooperatively in team environment
• Participate in weekly branch meetings
• Write thank-you notes to clients
• Upsell clients when possible
• Focus on increasing sales to meet branch sales plan
• Work within the framework of the company's defined policies, procedures, goals and directives.
• Any other duties required of the position

Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:

• Gain knowledge of all current and new product lines
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
• Comply with all safety policies and protocols

Minimum Qualifications

• College Degree or equivalent Design Degree preferred
• 1-2 years of retail sales or customer service experience
• Friendly and outgoing personality
• Positive attitude
• Excellent Computer skills
• Excellent and professional phone skills
• Excellent verbal and written English communication skills
• Self-motivated and proactive-willing to take the extra step!
• Excellent understanding of design and color
• Possess a flexible work schedule
• Ability to lift up to 50 lbs.
• Prior experience in the tile and stone industry is a plus
• Design experience is a plus
• Bi-lingual in Spanish is a plus

Company Overview

In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.

Values

We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships.

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please complete a quick 3 minute application through our Careers page: https://bedrosians.applicantpro.com/jobs/