eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
Top Notch Distributors Job Description
Last Reviewed: Monday, March 14, 2022
Title: CUSTOMER SERVICE/ ECOMMERCE REPRESENTATIVE
Department: Customer Care
Pay Status: Non-Exempt
Reports To: Customer Care Assistant Manager
JOB SUMMARY
This role will support both customer service and ecommerce. Assisting customers by entering orders, e-mails, calls, and chats. Also handle any issues they may encounter after they order product, such as shipping, receiving, or returning of the product. Responsible for providing quality and efficient customer service to customers both internal and external.
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0 eCommerce Customer Service Representative jobs found in Scranton, PA area