eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
The Role:
Fueled by the rapid growth of both our customers and our business, CommerceIQ, “The first and only purpose-built automation platform to support the entire ecommerce flywheel” is seeking Customer Success Specialists to help us expand our partnerships with our customers.
The goal of the Customer Success Specialist at CommerceIQ is to provide our world-class customers with top-tier support, enabling their teams to successfully leverage our platform to achieve profitable revenue growth. This goal is accomplished through close collaboration with the broader CommerceIQ Customer Success Team as well as other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with ecommerce sales, marketing, and operations teams to grow their ecommerce business, it’s imperative that our Customer Success Specialists have a deep understanding of the customer’s business priorities and are able to align our customer’s pain points with the solutions our platform provides.
What You'll Do:
What You'll Bring:
Benefits & Perks:
Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
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