eCommerce Customer Service Representative jobs in Stockton, CA
eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Service Representative jobs
Distribution Customer Service Representative
- NFI Industries
-
Tracy, CA
FULL_TIME
-
The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.
Essential Duties & Responsibilities :
Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
Processes and inputs all customer orders
Produces stock reports to check for product availability
Produces all related paperwork and necessary information required for customer work orders
Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
Provides follow up with other departments to ensure service standards are being met
Assures proper invoicing of accounts by verifying computer generated invoices
Prepares shipping and tracing information to customers as required
Maintains damage records and back order logs
Communicates customer feedback to management including any signs of dissatisfaction
Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
Oversees all paperwork associated with orders and maintain the corresponding files
Maintains current and accurate procedure manual, which details the processing requirements for each account.
Shift / Schedule: Monday-Friday 3pm-11:30pm
Requirements:
HS diploma or equivalent required
Strong computer knowledge including MS Office applications
Basic typing skills
Familiarity with 10-key
Shipping software systems including UPS and Federal Express
Excellent oral and written communication skills
Excellent customer service skills
Other:
Must be able to work in varying facility conditions.
Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
We are excited to share the base hourly rate for this position is $21.00-$21.75/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.
Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) - 14 Days Ago
Customer Service Representative HYDRA
- Patriot Branding
-
Tracy, CA
FULL_TIME
- Pay range of $18-$22/hr POSITION SUMMARY: This position is responsible for departmental interfacing with customers regarding their product throughput. Responsible for the customer’s inventory accuracy...
- 15 Days Ago
Customer Service Representative
- Everyone Can Dance
-
Stockton, CA
FULL_TIME
- Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledg...
- 16 Days Ago
Bilingual Customer Service Representative
- ACE Cash Express
-
Stockton, CA
FULL_TIME
- WHY ACE? You build connections with customers, whether they visit our store one time or for several years to come. Instantly make a difference in someone’s life through one interaction by listening to...
- 17 Days Ago
Customer Service Representative
- Hassan & Sons Inc
-
Brentwood, CA
FULL_TIME
- BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable f...
- 17 Days Ago
CSR - Customer Service Representative
- ARCO/AMPM (Adelfos INC)
-
Stockton, CA
FULL_TIME,PART_TIME
- We are seeking a cashier to become a valued team member ! Candidates must have great communication skills, Consistency ,Your responsible for selling products,merchandise,and services in a retail setti...
- 18 Days Ago
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0 eCommerce Customer Service Representative jobs found in Stockton, CA area
Customer Service Representative
- Dons Mobile Glass
-
Modesto, CA
- Job Description Job Description The Customer Service Representative is responsible for providing excellent customer serv...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- NGM Marketing
-
Hayward, CA
- Like the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company ...
- 4/22/2024 12:00:00 AM
Senior Client Services Associate
- Accretive Wealth Management
-
San Ramon, CA
- Job Description Job Description Job description Accretive Wealth Management is a fast-growing company and among the top ...
- 4/21/2024 12:00:00 AM
Customer Service Representative
- Golden Services Insurance Agency, Inc.
-
Manteca, CA
- Job Description Job Description Golden Services Insurance Agency is looking for a new customer service representative to...
- 4/20/2024 12:00:00 AM
Customer Service Representative
- GWM Inc
-
Sacramento, CA
- Are you looking to make a long-lasting impact on the business you work with? Looking for a clear path to advancement? Wa...
- 4/20/2024 12:00:00 AM
Customer Service Representative
- POS Portal, Inc.
-
Sacramento, CA
- ** Customer Service Representative** **Job Category****:** POS Portal **Requisition Number****:** CUSTO002860 Showing 1 ...
- 4/20/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Escalon, CA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Valley Springs, CA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
About Stockton, California
Stockton is the county seat of San Joaquin County in the Central Valley of the U.S. state of California. Stockton was founded by Captain Charles Maria Weber in 1849 after he acquired Rancho Campo de los Franceses. The city is named after Robert F. Stockton, and it was the first community in California to have a name not of Spanish or Native American origin. The city is located on the San Joaquin River in the northern San Joaquin Valley and had an estimated population of 320,554 by the California Department of Finance for 2017. Stockton is the 13th largest city in California and the 63rd larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative jobs
$42,818 to $56,476
Stockton, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does an eCommerce Customer Service Representative do?
eCommerce Customer Service Representative in Providence, RI
We are seeking a Customer Service Representative (E-Commerce) to join our North Charleston, SC team.
December 14, 2019
eCommerce Customer Service Representative in Cedar Rapids, IA
Our mission is to produce high quality food and service, offered in a unique environment by a staff that is committed to one another, our customer and our community.
January 17, 2020
eCommerce Customer Service Representative in Phoenix, AZ
Job seekers can find unique, one of a kind job opportunity in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution.
February 19, 2020