eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Title: Customer Services, Customer Success Representative
Location: Kent, WA
Type: Full-Time, Pay based on experience
bidadoo auctions is a rapidly growing eCommerce company, and the largest business and industrial online auction company on the world’s largest online marketplace.
bidadoo has a new opening for a Customer Service and Customer Success Representative in support of our eCommerce marketplace for high-value assets. In this role you will work with new and existing commercial and government accounts, building long term customer relationships, as well as working with our active online eCommerce industrial buyers. You will support our online auctions, sales, and remarketing services with world class customer services.
Responsibilities include:
Background and Qualifications include: 1 years of proven customer service or sales support experience or related field
Bidadoo is an equal opportunity employer and encourages application from all qualified candidates.
bidadoo delivers for customers with a culture based on integrity, value and pride.
Core values:
Executing throughout the transaction for our customers on both sides of the opportunity
About bidadoo
bidadoo is the largest and most trusted online auction service on the world’s largest auction marketplace, eBay. bidadoo provides professional remarketing for used construction equipment, rental and municipal fleets, trucks, and other capital assets. bidadoo is a global online remarketing company with Auction Service Centers across North America and bidders and buyers from around the world. bidadoo works with many of the largest equipment owners in the world including Sunbelt Rentals, Herc Rentals (formerly Hertz Equipment Rentals), H&E Equipment, JCB, Genie/Terex, Case, Takeuchi, Komatsu and John Deere dealers, The Boeing Company, City of Seattle and many municipalities and government agencies. With eBay’s 183 million registered users globally, bidadoo provides equipment sellers immediate access to the world’s largest online bidder and buyer base through our long term partnership with eBay. Check out our weekly online auctions at http://www.bidadoo.com
eBay is a global commerce leader that connects millions of buyers and sellers around the world. Recently, they announced a strategic partnership and investment in bidadoo, a leading online remarketing and auction company of equipment, trucks and capital assets.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
Schedule:
Supplemental pay types:
COVID-19 considerations:
All customers are required to wear masks, curbside pickup available, common surfaces are sanitized regularly.
Experience:
Work Location: In person
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