eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications.
Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended.
EXCELLENT written and verbal communication.
Project
This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.
REQUIRED RESPONSIBILITIES/EXPERIENCE:
The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.
Skills required:
-Experience with Help Desk, customer service, and directly assisting users.
-Experience with developing systems via a structured SDLC methodology including Agile methodology.
-Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.
-Experience in developing UI/UX mockups and workflows (Adobe XD preferred).
-Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
-Experience in collaborating with multiple teams to develop and implement programs.
-Experience in writing test plans and test scripts and conducting various testing.
- Experience in creating user training manuals and conducting user training and demos.
- Ability to analyze complex business processes and work flows and propose areas for improvement.
- 4 year college degree or equivalent study required.
- Relevant work experience: 6 to 8 years.
Job Type: Contract
Salary: $51.71 - $54.06 per hour
Experience level:
Schedule:
Experience:
Work Location: In person
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