eCommerce Customer Service Representative jobs in Washington, DC

eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

C
Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Winchester, VA FULL_TIME
  • Join Our Team Today!

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance, and onsite training of operation on assigned printer equipment throughout a geographical territory. You’ll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you’ll be an important part of what works which includes
    :

    • Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution

    • Installing and removing equipment

    • Technical and Mechanical Troubleshooting

    • Installing equipment modifications as needed

    • Working closely with and developing strong business relationships with the customer and client personnel

    • Conducting informal operator training as needed to improve machine performance

    • Completing all required reporting procedures related to the maintenance and repair of the equipment

    • Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance

    • Using good business judgment in your daily operations to minimize operational expenses

    • Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in diagnosing and repairing equipment failures preferred

    • Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)

    • The ability to relate to customers in a professional and courteous manner

    • Good written, verbal, and listening skills

    • Good time-management skills

    • Ability to work independently and as a team

    • Ability to perform timely and accurate reporting

    • Ability to work unplanned extended workdays based on business needs

    • Ability to work with mobile devices ie: smartphones


    Requirements


    • High School Diploma or General Education Degree (GED)

    • Technical school courses OR 3-5 years experience with servicing equipment (a plus)

    • Understanding of mechanical operations, computers/software, and hands-on break/fix repair

    • Basic Computer and Mathematical Skills

    • Ability to adapt to ever-changing environments and work assignments

    • Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory

    • Maintain professional appearance based on Company policy

    • Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.


    Benefits

    Benefits and Perks

    Our programs are designed to keep your work/life balance in check.

    • Paid Time Off which includes vacation, sick time, and paid national holidays

    • Comprehensive insurance offerings including Health, Dental, and Vision

    • Company Paid Short Term/Long Term disability

    • Company Paid Life Insurance Policy

    • Plan for your future with our 401(k) plan and take advantage of company matching

    • Competitive Salary

    • Company vehicle provided

    • Company provided Tool Kit, Cell Phone, and Laptop

    • Company Credit Card

  • 9 Days Ago

S
Customer Service Representative/Dispatcher
  • Service Specialties, Inc.
  • Gainesville, VA FULL_TIME
  • We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service busines...
  • 20 Days Ago

S
Customer Service Representative/Dispatcher
  • Service Specialties, Inc.
  • Centreville, VA FULL_TIME
  • We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service busines...
  • 1 Day Ago

S
Lead Customer Service Representative
  • Service Specialties, Inc.
  • Chantilly, VA FULL_TIME
  • SSI is looking for a Lead Customer Service Representative to supervise our Residential CSR Team. We are looking for someone who is outgoing, can work independently and continually motivate our team. T...
  • 2 Days Ago

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Customer Service Representative
  • Virginia Linen Service Inc
  • Capitol, MD FULL_TIME
  • JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers ...
  • 8 Days Ago

V
Customer Service Representative
  • Virginia Linen Service, Inc.
  • Alexandria, VA FULL_TIME
  • Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Loca...
  • 8 Days Ago

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0 eCommerce Customer Service Representative jobs found in Washington, DC area

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Customer Service Representative
  • ROCS Grad Staffing
  • Arlington, VA
  • Why You Want To Work Here: We are a large growing nonprofit organization. In this position we seek a highly organized an...
  • 3/28/2024 12:00:00 AM

G
Client Services Associate
  • GemHarvest Executive Recruiting
  • Client Service Associate Multi-Billion Independent Wealth Management Firm Arlington, VA Overview Multi-Billion dollar In...
  • 3/27/2024 12:00:00 AM

A
Front Counter Customer Service Representative
  • Admiral Cleaners
  • Annapolis, MD
  • Hiring Immediately - Join the Admiral Cleaners’ team now as a customer service representative in the Annapolis area. Sch...
  • 3/27/2024 12:00:00 AM

P
Customer Service Representative
  • Perfect Placement Group, LLC
  • Dulles, VA
  • Customer Service Representative (CSR) Sales Location: Dulles, VA Summary: The Customer Service Representative (CSR) is r...
  • 3/27/2024 12:00:00 AM

E
Customer Service Representative
  • Empire Management Group Inc
  • Washington, DC
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsib...
  • 3/27/2024 12:00:00 AM

T
Customer Service Representative
  • The Midtown Group
  • Washington, DC
  • Job Description Job Description Customer Service Rep./Visitor Services Representative One of our local museum clients is...
  • 3/26/2024 12:00:00 AM

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Client Service Associate (Remote)
  • N&A Enterprises and Solutions
  • Baltimore, MD
  • A client Service Associate is responsible for managing and maintaining relationships with travel clients, ensuring their...
  • 3/26/2024 12:00:00 AM

D
Client Services Associate
  • DSPolitical
  • Washington, DC
  • We're looking for an ambitious candidate to work in DSPolitical's Client Services team! As a Client Services Associate, ...
  • 3/24/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative jobs
$44,343 to $58,484
Washington, District of Columbia area prices
were up 1.3% from a year ago

eCommerce Customer Service Representative in Providence, RI
We are seeking a Customer Service Representative (E-Commerce) to join our North Charleston, SC team.
December 14, 2019
eCommerce Customer Service Representative in Cedar Rapids, IA
Our mission is to produce high quality food and service, offered in a unique environment by a staff that is committed to one another, our customer and our community.
January 17, 2020
eCommerce Customer Service Representative in Phoenix, AZ
Job seekers can find unique, one of a kind job opportunity in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution.
February 19, 2020