eCommerce Customer Service Representative jobs in Wilmington, DE

eCommerce Customer Service Representative responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative typically reports to a supervisor or manager. The eCommerce Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a eCommerce Customer Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Customer service representative
  • Corporation Service Company
  • Wilmington, DE FULL_TIME
  • Job Description

    Customer Service Representative

    On-Site

    Wilmington, DE

    Monday - Friday 9am-6pm

    If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied.

    The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business environment as a Customer Service Representative.

    And there's the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC's competitive benefits-paid time off, medical, dental, and 401(k) plans, just to name a few.

    Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth.

    You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.

    We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

    Some of the things you'll be doing :

    • Build relationships with our clients to better understand their unique needs and concerns
    • Fulfill requests and answer questions for internal and external customers
    • Respond promptly to customer inquiries via phone or electronically
    • Provide excellent customer service to both internal and external clients
    • Manage customer portfolios
    • Organize the workflow to meet customers' time frames and demands
    • Data entry of client information, electronic filing, and retrieval of documents
    • Navigate between multiple databases quickly and accurately
    • Research, analyze, review, and process legal documents
    • Recommend process improvements where applicable
    • Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

    What technical skills, experience, and qualifications do you need?

    • Experience working in a customer service or administrative capacity
    • Energetic self-starter who thrives in a fast-paced, team-oriented environment
    • Attention to detail and accuracy
    • Strong prioritization and time-management skills
    • Flexibility and agility, with the ability to multitask
    • Problem-solving skills
    • Strong computer skills and proficiency in MS Office, Word, and Excel
    • Excellent verbal and written communication skills
    • Salesforce experience a plus

    About Us

    CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.

    We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues.

    We are the business behind business.®

    CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.

    To learn more, visit cscglobal.com / service / careers.

    Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

    Disclaimer : The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications .

    About the Team

    At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results.

    This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

    CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand.

    That is why we are the premier provider of global solutions for more than 180,000 businesses.

    • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
    • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
    • Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
    • CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts.

    We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

    Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus.

    It's an exciting time for us in terms of growth and expansion.

    Last updated : 2024-03-08

  • 16 Days Ago

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Customer service representative
  • EMG Acquisitions
  • Wilmington, DE FULL_TIME
  • What's it like to work at Minute Loan Center? Well, awesome! We work hard, play hard and treat each other like family. MLC is a consumer finance company that specializes in providing our customers wit...
  • 18 Days Ago

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Customer service representative
  • Carenet Health
  • Wilmington, DE FULL_TIME
  • Provide customer-focused care and guidance on the phone or online; Document all customer interactions via management software...Hiring Fast > Last updated : 2024-03-07
  • 18 Days Ago

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Customer service representative
  • RJ Schinner Co
  • Rockland, DE FULL_TIME
  • Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 70 years of success . We have 20 distribution centers throughout the US, 600 employees, and provide dispos...
  • 18 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Newark, DE FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Elkton, MD FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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0 eCommerce Customer Service Representative jobs found in Wilmington, DE area

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Client Services Associate
  • International Search Consultants
  • Wilmington, DE
  • Client Service Associate Wilmington, DE About the Company: Our client is a distinguished global investment firm speciali...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • RSP Events
  • Philadelphia, PA
  • Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Dollar Tree
  • Wilmington, DE
  • Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential product...
  • 3/27/2024 12:00:00 AM

D
Customer Service Representative
  • Dollar Tree
  • Claymont, DE
  • Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential product...
  • 3/27/2024 12:00:00 AM

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Client Service Associate
  • Wescott Financial Advisory Group, LLC
  • Harleysville, PA
  • Wescott Financial Advisory Group LLC, a Philadelphia-based Independent Registered Investment Advisor ("RIA"), is excited...
  • 3/26/2024 12:00:00 AM

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Client Service Associate
  • Strategic Financial Services Corp
  • Mount Laurel, NJ
  • Job Description Job Description We are looking for a self-motivated, extroverted, confident, outgoing, quick learner, te...
  • 3/24/2024 12:00:00 AM

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Senior Client Service Associate
  • Select Recruiting Group, LLC
  • West Chester, PA
  • Senior Institutional Client Service Associate Our client, an Investment Management Firm located in West Chester, PA, is ...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • CapLeo Global
  • Wilmington, DE
  • Position Title: Customer Service Representative Shift hours: 8am to 04:30; Mon-Fri Duration: 13 weeks with possibility o...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative jobs
$41,826 to $55,164
Wilmington, Delaware area prices
were up 1.0% from a year ago

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