eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
**HYBRID/REMOTE OUTBOUND TELEPHONE REPRESENTATIVE POSITION**
*PAID TRAINING-EQUIPMENT PROVIDED*
Who we are:
American Customer Care (ACC) is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork and service when you become a part of our Contact Center team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. Thats why we hand pick the best to deliver a new level of service leading to amazing experiences.
Our Telephone Representatives contact business professionals throughout the U.S. to conduct marketing research surveys. We do not sell anything.
You must be able to work in our Altoona office for our Training/Nesting Period. This is a two-week period. Once that is complete, this position is completely remote. Our office is located at 201 Cayuga Avenue Altoona, PA 16602.
If you are interested in joining a casual, fast paced, work environment and learning more about these job opportunities apply today! Starting pay for this position is $12/hour. Great Part Time and Full Time shifts - all Monday through Friday. You can also receive production and attendance bonuses that are up to an extra $2.50/hour!
WHY US?
We inspire and develop employees to be their best
We create experiences that inspire and make a difference
Home Environment and Workspace:
Dedicated home office workspace, preferably a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet, plug directly into your router
Agents are responsible for maintaining the workspace in a safe condition
Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.
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