eCommerce Customer Service Representative Sr. jobs in Bradenton, FL

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Liberty Savings Bank, FSB
  • Bradenton, FL FULL_TIME
  • Description

    Job Summary:

    Provides superior service to bank customers by performing banking transactions, opening new accounts, and expanding customer relationships.


    Essential Functions:

    · Maintains and balances a cash drawer, performs ATM, and assists with end of night balancing, while following security protocol.

    · Receives, posts, pays out funds, payoffs, balances, and proofs customer accounts.

    · Opens new accounts for checking, savings, business accounts, IRA, etc.

    · Adheres to Ask Program and customer onboarding process.

    · Identifies customer needs and recommends specific products and/or services by use of CNA process.

    · Expands customer relationships by making appropriate referrals. To include mortgage/consumer loans.

    · Performs account research and problem solving as needed.

    · Cross-trains in other areas of the financial center, such as ATM, Vault, Safe Deposit, Wire Transfers, other ancillary services and assists with opening and closing financial center.

    · Contributes to the achievement of financial center sales/service goals by meeting/exceeding individual goals.

    · Upholds customer satisfaction by supporting external and internal customers and answering questions/requests in a timely manner.

    · Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential.

    · Complies with the bank procedures and follows regulatory/operational/security guidelines. Adheres to the Check Handling Agreement. Successful Mystery Shop scores. Minimal bank monetary losses.


    Secondary Functions:

    · Makes onboarding calls to existing customers and tele-consulting as necessary.

    · Provides support by performing clerical duties, such as answering telephone, maintaining accurate records, faxing, copying, and filing.

    · Contributes to the team effort by performing other job-related duties as assigned.

    Requirements

    Standards:

    · Proficient in technical processing of all phases of the CSR I position (transactions, new account opening, savings, DDA, Commercial DDA, CDs, IRA’s, balancing ATM, Safe Deposit processing and account closing), balances at 90% or better and assist in finding outages as evidenced by management observation and balancing documentation.

    · Dual control team member to open/close the financial center by following security protocol.

    · Embraces the “ASK” program and strives to achieve personal sales goals (referrals) as evidenced by sales reports and tracking forms.

    · Demonstrates proficiency with ERB process through audit of the CNA folders.

    · Demonstrates excellent customer service/sales skills both in person and on telephone as evidenced by management observation.

    · Good understanding of all areas of compliance regulations (Reg. CC, Reg. E, Reg. D, TISA, Privacy Act, BSA, etc.) as evidenced by absence of regulation violations.

    · Must have completed and passed all mandatory training sessions, classroom, computer-based training and self-study as scheduled by manager within specified timelines or as classes are available.

    · Answers calls within 3 rings and returns phone calls or follows up on requests and/or questions within 24-hours.

    · Maintains regular attendance and punctuality as evidenced by attendance records.


    Physical Demands:

    · Talking—Ability to express or exchange ideas by means of the spoken word.

    · Hearing—Ability to receive detailed information through oral communication.

    · Seeing—Ability to view a computer screen for an extended periods of time and/or identify individuals visually.

    · Standing—Ability to stand on feet for long periods of time.

    · Walking—Ability to use feet and legs to move from one place to another specifically in narrow/confined spaces.

    · Finger dexterity—Ability to work with fingers for handling coins or other small objects and use a keyboard.

    · Reaching—Ability to extend hand/arms in any direction to move/handle objects.

    · Lifting—Ability to lift and/or move up to 25 pounds.


    Knowledge, Skills and Abilities:

    · High school diploma or equivalent required.

    · Minimum 1year customer service or cash handling experience/skills required.

    · Able to communicate with individuals at all levels, provide superior customer service, and work well with others is required.

    · Able to demonstrate a professional courteous manner, present a well-groomed, business-like appearance and use proper telephone etiquette/grammar is required.

    · Able to work a flexible schedule and skills in accuracy, cash handling, and math are required.

    · Basic computer skills and the ability to learn industry-related software are required.


    PM19

  • 19 Days Ago

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Customer Service Representative
  • US Eye
  • Bradenton, FL FULL_TIME
  • ABOUT US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. ...
  • 19 Days Ago

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Customer service representative
  • Carenet Health
  • Bradenton, FL FULL_TIME
  • Customer Support / Fully Remote - Anywhere in U.S. / $16 per hour / Health, Dental & Vision / Retirement Plan / PTO - As a Customer Service Rep you'll : Use excellent communication and multitasking sk...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Bradenton, FL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Palmetto, FL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 22 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Dollar Tree Family Dollar
  • Bradenton, FL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 24 Days Ago

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0 eCommerce Customer Service Representative Sr. jobs found in Bradenton, FL area

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Customer Service Representative
  • The Bachrach Group
  • Bradenton, FL
  • Job Description Job Description Are you passionate about delivering top-notch customer service? Do you thrive in a dynam...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • RANR Management Group Inc
  • Sarasota, FL
  • At RANR, we base our success on our ability to identify consumer needs and adapt service strategies to assist them. Our ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane
  • Sarasota, FL
  • Overview: We are currently looking for a Customer Service Representative to play a pivotal role in helping to support ex...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • 5M Promotions
  • Sarasota, FL
  • The customer comes first within the hospitality industry and that is no exception at 5M Promotions. Our Customer Service...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Kennedy Services
  • Saint Petersburg, FL
  • Job Description Job Description In this position you will provide call center customer service support. We are looking f...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • HELIOS TECHNOLOGIES INC
  • Sarasota, FL
  • Job Details Job Location Sun Hydraulics 803 - Sarasota, FL Position Type Full Time Education Level Not Specified Travel ...
  • 3/27/2024 12:00:00 AM

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Customer service representative
  • Easthook Development Inc
  • Sarasota, FL
  • Job Description Job Description Independent property and casualty insurance agency looking for an experienced customer s...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Allstate Insurance Agency - Frances Moncada
  • Saint Petersburg, FL
  • Job Description Job Description Benefits: Bonus based on performance Competitive salary Opportunity for advancement Paid...
  • 3/24/2024 12:00:00 AM

Bradenton (/ˈbreɪdəntən/ BRAY-dən-tən) is a city in Manatee County, Florida, United States. The U.S. Census Bureau estimated the city's 2016 population to be 54,437. Bradenton is a principal city of the North Port–Sarasota–Bradenton metropolitan statistical area, which had a 2017 estimated population of 702,281. It is the county seat....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$41,408 to $53,102
Bradenton, Florida area prices
were up 1.5% from a year ago