eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
We are looking for a detail-oriented, customer-focused, responsible, professional with strong communication skills.We invite you to apply for the Customer Success Associate (CSR) if you believe you are the person that we just described, and you meet the expectations below.
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Quality Enclosures, Inc., the premier manufacturer of Shower Enclosures and other flat glass products in the Northeast, is looking for a Customer Success Associate (CSR) to join its team as it continues its growth. On the job training is offered. This position offers an excellent opportunity to grow personally and professionally. This position also provides the opportunity to contribute to the growth of an organization in a meaningful way. The primary responsibilities include:
The ideal candidate will possess the following attributes:
Please submit your resume today for consideration at hrqeny@qualityenclosures.com. Candidates with experience in customer service, as a CSR (customer service representative), data entry, data entry clerk, host, hostess, catering, or in retail may be a great fit!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
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Weekly day range:
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Work Location: In person
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