eCommerce Customer Service Representative Sr. jobs in Bronx, NY

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

B
Ecommerce Customer Service, Coordinator
  • Bond No. 9 New York
  • New York, NY CONTRACTOR,FULL_TIME
  • For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city. The name of this fragrance collection is Bond No. 9 (which is also the address of its headquarters boutique at 9 Bond Street, in NoHo). The city it celebrates is none other than, could be no other than, New York. The Bond No. 9 collection of women's, men's, and unisex eaux de parfum has a dual mission: To restore artistry to perfumery, and to mark every New
    York neighborhood with a scent of its own.

    Ecommerce Customer Service, Coordinator

    Job Responsibilities

    • Monitors, listens, and responds to customer inquiries while sustaining the appropriate tone of voice across all touchpoints
    • Ensures quality customer service outreach is consistent across all platforms and provide audiences with appropriate and informative information in a timely manner
    • Monitor quality of service and provide customer insights
    • Handles all incoming customer services inquiries via phone, email, and chat
    • Escalates customer service inquiries when necessary to the correct departments and management
    • Responsible for the eCommerce return process-ensuring returns are processed correct at the warehouse and manually refunding customers speedily.
    • Work closely with retail teams and warehouse with orders and omnichannel initiatives
    • Assist in detailing customer post purchase journey and providing ongoing testing and improvements
    • Track competitive behavior and isolate business opportunities

    Skills and Experience

    • 3 years experience in customer service, e-commerce operations
    • A positive attitude with excellent interpersonal skills
    • Experience in the Fragrance industry
    • Strong work ethic
    • Spanish speaking a plus
    • Analytical and organized with high attention to detail
    • Interested in ecommerce and digital marketing
    • Proactive and a self-starter with an entrepreneurial spirit
    • Proficient with MS Excel, PowerPoint, and Word

    BOND STREET NEW YORK, NY 10012 TEL (212)228-0842 FAX (212)228-2847

    Job Types: Full-time, Contract

    Pay: $75,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Vision insurance

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 8 Days Ago

M
Sr Lifecycle Marketing Manager of Ecommerce
  • mindbodygreen
  • New York, NY FULL_TIME
  • Sr Lifecycle Marketing Manager of Ecommerce Since 2009, mindbodygreen has been leading the health & well-being conversation, providing our community with actionable content, experiences, and products ...
  • 9 Days Ago

R
Collections Customer Service Representative
  • Robert Half
  • New York, NY PER_DIEM
  • Our client is a real estate company looking for a collections specialist to assist their business. Tasks will include going over monthly arrears reports. Calling tenants falling behind on their rent. ...
  • 18 Days Ago

T
Customer service representative
  • TD Bank Group
  • New York, NY FULL_TIME
  • We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. Customer Service Representative I Franklin Avenue 350816BR Ret...
  • 18 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Chicopee, MA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

F
CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Brooklyn, NY FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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0 eCommerce Customer Service Representative Sr. jobs found in Bronx, NY area

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Client Relations Representative (remote)
  • Newport Associates
  • Brooklyn, NY
  • A Travel Client Relations Coordinator at the entry level is responsible for assisting with client communications and ens...
  • 3/28/2024 12:00:00 AM

C
Client Service Associate
  • Coda Search│Staffing
  • New York, NY
  • Our client is an independent Private Wealth Management & Investment Advisory firm (RIA) in NYC. They are seeking a Clien...
  • 3/27/2024 12:00:00 AM

C
Client Services Associate
  • Coda Search│Staffing
  • White Plains, NY
  • Client Services Associate Westchester-based Family Wealth Management firm seeks Client Services Associate. We are a fast...
  • 3/27/2024 12:00:00 AM

F
Client Account Representative - Healthcare
  • FAIR Health Inc
  • New York, NY
  • Job Description Job Description About FAIR Health FAIR Health, Inc., a national, independent nonprofit organization, was...
  • 3/26/2024 12:00:00 AM

W
Client Services Associate
  • wealth opportunity power
  • Corona, NY
  • We are proud of our welcoming company environment, where team members receive positive feedback, positive energy, and a ...
  • 3/26/2024 12:00:00 AM

A
Customer Service Representative
  • Arrow Electronics, Inc.
  • Melville, NY
  • Position: Customer Service Representative Job Description: What You'll Be Doing: Provide expert internal and external cu...
  • 3/25/2024 12:00:00 AM

M
Client Service Associate
  • Mariner Wealth Advisors
  • New York, NY
  • Overview: If you are looking to build your career with a firm that puts the client first by providing 360 advice designe...
  • 3/25/2024 12:00:00 AM

S
Customer Service Representative
  • Sunrise Medical Laboratories, Inc
  • Hicksville, NY
  • Job Functions, Duties, Responsibilities and Position Qualifications: Quality is in our DNA -- is it in yours? Multi-task...
  • 3/19/2024 12:00:00 AM

The Bronx is the northernmost of the five boroughs of New York City, in the U.S. state of New York. It is south of Westchester County; northeast and east of Manhattan, across the Harlem River; and north of Queens, across the East River. Since 1914, the borough has had the same boundaries as Bronx County, the third-most densely populated county in the United States. The Bronx has a land area of 42 square miles (109 km2) and a population of 1,471,160 in 2017. Of the five boroughs, it has the fourth-largest area, fourth-highest population, and third-highest population density. It is the only bor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$51,496 to $66,039
Bronx, New York area prices
were up 1.6% from a year ago