eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
$19.75/Hour, Outstanding Benefits
A private college in Burlington, Vermont is looking for a Customer Service Representative to join their team!
Your day-to-day as a Customer Service Representative:
Your skills and experience:
For immediate consideration for the Customer Service Representative role, contact the Vermont Team (802-540-1070) at ETS.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#VTIND
Job Type: Full-time
Pay: $19.75 per hour
Expected hours: No less than 37 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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