eCommerce Customer Service Representative Sr. jobs in Cedar Rapids, IA
eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Service Representative Sr. jobs
- American Customer Care
-
Dubuque, IA
FULL_TIME
-
Job Description
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Job Responsibilities and Duties :
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Process orders, forms, and application
- Upsell products and services
- Other duties as assigned
Last updated : 2024-03-27
- 25 Days Ago
- American Customer Care
-
Dubuque, IA
FULL_TIME
- Job Description : Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents. As an inbound c...
- 1 Month Ago
- Bridge Business Resources, LLC.
-
Cascade, IA
FULL_TIME
- Our client, North Fork Insurance Agency, is currently seeking a full-time customer service representative to join their talented and dedicated team! What You'll Be Doing:In this position, you will be ...
- 16 Days Ago
- ENGINEERING SERVICES & PRODUCTS C
-
Dyersville, IA
OTHER
- Job Details Job Location: Manufacturing Facility - Dyersville, IA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: 1st Shift Job Categ...
- 19 Days Ago
- Domino's Pizza
-
Dubuque, IA
FULL_TIME
- Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team!Job type: Full time and Part time, PermanentYou got game? You got spring in your s...
- Just Posted
- Domino's Pizza
-
Iowa, IA
FULL_TIME
- You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, b...
- 2 Days Ago
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- Cedar Rapids, IA
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0 eCommerce Customer Service Representative Sr. jobs found in Cedar Rapids, IA area
- beatthebitter.com
-
North Liberty, IA
- **Customer Service Representative, North Liberty, IA** Location North Liberty, Iowa, United States of America JOB DESCRI...
- 4/22/2024 12:00:00 AM
- Iaisrr
-
Cedar Rapids, IA
- ** Dispatcher - Customer Service Representative** **Job Category****:** Operations Center **Supervisor****:** THOMAS MEI...
- 4/21/2024 12:00:00 AM
- Midwest Refrigerated Milwaukee, Inc.
-
Cedar Rapids, IA
- Job Description Job Description Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logis...
- 4/21/2024 12:00:00 AM
- Advance Services Inc
-
Walford, IA
- Customer Service Representative Hiring Immediately! Advance Services is looking to recruit a Customer Service Representa...
- 4/20/2024 12:00:00 AM
- Planet Fitness
-
Cedar Rapids, IA
- Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
- 4/20/2024 12:00:00 AM
- Planet Fitness
-
Cedar Rapids, IA
- Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
- 4/19/2024 12:00:00 AM
- Walmart
-
Cedar Rapids, IA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
- Walmart
-
Coralville, IA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
About Cedar Rapids, Iowa
were up 0.8% from a year ago