eCommerce Customer Service Representative Sr. jobs in Charleston, SC

COMPANY DESCRIPTION

Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs. 

Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and  customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.

Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! 

POSITION SUMMARY:  

Blue Acorn iCi is looking for a Senior Project Manager who will be primarily responsible for quality, on-budget, and on-schedule delivery of eCommerce technology solutions. Areas of responsibility include project schedule variance, project financials, project success, project scope variance, project team utilization, and consistent high level of client satisfaction. We are looking for someone who is professional, reliable, and pays attention to detail. Most importantly, we seek a team player with the ability to accomplish results as a team leader and as an individual contributor.  

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:    

• Builds and executes against all project-related plans to include a project schedule, communication plan, risk and mitigation plan
• Manages day-to-day communications and expectations with key stakeholders to ensure project success 
• Facilitates regular status meetings via phone, video chat, and in-person meeting; generates and presents weekly status reports
• Collaborates with internal teams, third parties and client stakeholders to ensure activities are planned and executed in a timely manner in accordance with project schedule; creatively solves problems and brainstorms solutions; communicates difficult information timely and tactfully
• Controls quality by reviewing deliverables prior to client presentation; enhances deliverables as needed; suggests process improvements when appropriate, ensures final acceptance
• Manages risk, threats, opportunities, blockers and associated mitigation plans that could impact the success of the project; notifying internal and external stakeholders and escalating when appropriate
• Understands all contract commitments, what Blue Acorn iCi is responsible for delivering, and ensures the delivery of those commitments by thoroughly tracking the submission and sign-off of acceptance with client stakeholders
• Overall accountability for project gross margin and management of client budget
• Manages change requests for all scope, schedule, or budget changes
• Coordinates tasks assignment, monitors progress, and ensures proper task completion
• Identifies resources needed and collaborates with Talent Management team to ensure optimal project staffing
• Ensures client’s business objectives and KPIs are captured, understood, and measurable

QUALIFICATIONS:   

• Bachelors degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
• 5 years experience in a project management role in the technology space
• Project management (including risk, issue, dependency, process, and milestone management)
• Demonstrated leadership, relationship-building, teamwork, and collaboration skills
• Cross-functional team and people management
• Budget and financial management including profit/loss, billing, and earned value management
• Experience managing client and other third party relationships
• Ability to manage and prioritize multiple projects
• Ability to translate between technical and non-technical people
• Ability to identify innovative ways to implement projects within established timeframes
• Strong communication skills (written, verbal, presentation)
• Coaching, mentoring, conflict resolution, and negotiation abilities

PREFERRED SKILLS & TECHNOLOGIES:   

• Experience working at a professional services company such as an agency or consulting firm 
• Experience managing complex web development projects 
• Experience working in the eCommerce industry
• Experience with Adobe Experience Manager and Adobe Commerce platform
• PMP certification 
• Experience with JIRA and/or Mavenlink
• Experience with Adobe Experience Manager (AEM) or other CMS 

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: engagement@blueacornici.com.

California applicants: Please click here for CCPA disclosures.