eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
There is a place for you at Highland Rivers Behavioral Health!
Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.
JOB SUMMARY: The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility.
Are you ready to make a Difference?
Duties and Responsibilities include:
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
Highland Rivers Behavioral Health does not discriminate with regard to employment, genetic information, compensation, place of work, or promotion because of race, color, religion, disability, gender, sexual orientation, age or national origin.
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