eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Job description
Automated Health Systems has multiple call center positions available in Fort Collins, CO.
**Must be available for equipment pick up in the Cheyenne, WY office**
In this role, you will be responsible for providing education, assistance, and eligibility services to Wyoming Medicaid customers. You will be responsible for providing support to ensure that callers understand the application process and documentation required. This will involve interviews and eligibility assistance, either in person or over the phone.
JOB REQUIREMENTS
Benefits:
Required Qualifications:
Preferred Qualifications:
To be successful in this role you must:
AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
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Work Location: Remote
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0 eCommerce Customer Service Representative Sr. jobs found in Fort Collins, CO area