eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
The Woolery is looking for someone with a passion for the fiber arts (weaving, spinning, knitting, rug hooking, etc.) who wants to help others with similar interests to join our team as a Part-Time Customer Service Representative.
Prior customer service experience preferred, but not necessary.
Ideal work schedule would be 6 - 8 hours/day, Wednesdays, Thursdays and Fridays
Responsibilities include taking phone orders and providing customer care support.
Work in a fun and friendly environment with one of the leaders in the industry.
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 16 – 24 per week
Benefits:
Experience level:
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Work Location: In person
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