eCommerce Customer Service Representative Sr. jobs in Greenville, MS

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Sr. Service Representative
  • Schneider Electric
  • Arkansas, AR FULL_TIME
  • Great people make Schneider Electric a great company. Schneider’s Power Services Field Service Representatives play an impactful role within the organization.

    They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments.

    They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

    We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work.

    Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a home-based flexible work schedule with 40-hour guarantee ( Overtime).

    This Field Service Representative position will sit within our U.S. Services business, specifically our Power Services team.

    Our Power Services team is the Original Equipment Manufacturer (OEM) for SquareD focusing on electrical distribution equipment inside of critical facilities.

    As a Field Service Representative, a typical day for you might include : Servicing, installing, and repairing customer equipment.

    Performance of warranty work and start-up service. Perform Startup / Commissioning on equipment across the Schneider Electric product portfolio.

    Testing, calibration, checking, correcting, adjusting and part component replacement services on customer products. Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments / equipment.

    Technical support in product service, product training and applications including on-site audits. Support serviceable Schneider equipment including but not limited to electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, protective relays.

    We have an ever-evolving catalog of products you may have exposure to. Document all required information for each site (technical report).

    On some days, you may even : Analyzing complex problems in equipment and machinery and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault.

    Assist in the developing design modifications and implements modifications and provides installation support for the modifications.

    Develops and implements training courseware and provides training to customers and other service representatives. Travel for both training and to support job site requirements in other areas.

    This may be the next step in your career journey if you have : Vocational education, military training, or transferable experience in electronics, electrical theory or similar discipline.

    3-5 years of relevant mechanical, electrical and / or power distribution service experience, technical proficiency in electronic / electrical component theory.

    Experience writing reports and competency in presenting information and responses to managers, clients, and customers. The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.

    The ability to define problems, collect data, establish facts, and draw valid conclusions. Experience in testing, maintenance and / or upgrades in some or all of the following areas : low or Medium Voltage Switchgear;

    Transformers; Relay Protection Systems; Control Systems The ability to interpret blueprints and other service documents, including various electrical drawings.

    The capacity to move service equipment weighing up to 50 pounds What we have for you : Within your first 90 days, you’ll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid.

    Upon return form your on-site visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

    Hear from one of our Field Service Representatives who loves her job and working with her customers! Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, (k) match, well-being programs, holidays & paid time off, military leave benefits, and more.

    Learn more about working with us : Let us learn about you! Apply today.

    10 hours ago
  • 1 Month Ago

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Customer Service Representative
  • C0100 GFL Environmental Inc.
  • Philipp, MS FULL_TIME
  • GFL Environmental is looking for a Customer Service Representative to join our team in Squamish, BC! At GFL our goal is to invest in our people and provide opportunities to grow for life! GFL Environm...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Hollandale, MS FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Charleston, MS FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Grove, LA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Leland, MS FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

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0 eCommerce Customer Service Representative Sr. jobs found in Greenville, MS area

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Greenville, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/29/2024 12:00:00 AM

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FT Customer Experience Specialist - Work From Home>
  • RealSelf
  • Greenville, MS
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / Retirement benefits / PTO - As ...
  • 3/29/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Greenville, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/29/2024 12:00:00 AM

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Sales Associate
  • Hibbett Sports, Inc.
  • Greenville, MS
  • 00310 Greenville, MS LE_301 Hibbett Retail, Inc. Job Title: Sales Associate Department: Operations FLSA Status: Non-Exem...
  • 3/28/2024 12:00:00 AM

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FT Customer Experience Associate - Work From Home>
  • Alma
  • Greenville, MS
  • [Customer Service / Remote] - Anywhere in U.S. / $23 per hour / May 21st Start Date / Health, dental and vision / 401k /...
  • 3/27/2024 12:00:00 AM

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Working from Home Customer Service Specialist II (Authorizer)
  • Frontdoor, Inc.
  • Greenville, MS
  • ** Working from Home Customer Service Specialist II (Authorizer)** ** Greenville, MS** For more than 40 years, American ...
  • 3/26/2024 12:00:00 AM

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Greenhouse Department Team Member
  • Tractor Supply Co
  • Greenville, MS
  • Responsibilities This position is responsible for all aspects of maintaining the Greenhouse and all products inside and ...
  • 3/26/2024 12:00:00 AM

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Online Grocery Pick-Up Clerk
  • Kroger
  • Greenville, MS
  • Job Description Select and gather products for customers' on-line orders in the most efficient manner with attention to ...
  • 3/25/2024 12:00:00 AM

Greenville is a city in, and the county seat of, Washington County, Mississippi, United States. The population was 34,400 at the 2010 census. It is located in the area of historic cotton plantations and culture known as the Mississippi Delta. Greenville is located on the eastern bank of Lake Ferguson, an oxbow lake left from an old channel of the Mississippi River. One floating casino is located on the lake near the downtown area known as the Trop Casino Greenville, with a second just west of the city near the Greenville Bridge known as Harlow's Casino Resort. Chicago Mill and Lumber Co. oper...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$38,962 to $49,965
Greenville, Mississippi area prices
were up 1.2% from a year ago