eCommerce Customer Service Representative Sr. jobs in Greenville, SC
eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Service Representative Sr. jobs
Sr Customer Service Representative
- USA MOT Motion Industries, Inc.
-
Greenville, SC
FULL_TIME
- SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. JOB DUTIES Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less experienced Customer Service Representatives. Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for quality and/or safety in the branch. Performs other duties as assigned. Responds to complex customer inquires regarding products, provides quotes, and handles order entry. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED Five (5) or more years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. Reliability, organization, and attention to detail required. PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: None required. SUPERVISORY RESPONSIBILITY: BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.
- 12 Days Ago
Customer Service Representative
- Authorized Service Inc.
-
Greer, SC
FULL_TIME
- Authorized Service has served the Upstate of South Carolina for over 40 years. We are searching for people who want to learn, grow, and be part of the team mentality.*Please only apply if you live in ...
- 2 Months Ago
Sr Analyst-Customer Service
- Windstream Services, LLC
-
Greenville, SC
FULL_TIME
- About the Role: We are seeking an experienced Sr. Analyst to support our group of end users. You will play a role in user support, user management, reporting and analytics, user acceptance testing, pr...
- 4 Days Ago
Customer Service Representative (CSR)
- Circle K
-
Greenville, SC
FULL_TIME
- Store 2706483: 825 East Butler Road, Greenville, South Carolina 29607Availability - Shift/Days Flexible Availability ESSENTIAL DUTIES:The position includes, but is not limited to, the following essent...
- 12 Days Ago
TSA Customer Service Representative
- Staples Retail
-
Seneca, SC
PART_TIME
- As an Enrollment Agent (i.e., Customer Service Rep), you’ll be collaborative and inclusive as you provide great customer service in our retail stores by helping customers realize an easier flying expe...
- 12 Days Ago
Customer Service Field Representative
- Great Southern Homes
-
Anderson, SC
FULL_TIME
- Great Southern Homes, Inc. (GSH) sold over 1,600 homes last year in South Carolina and Georgia, and we are passionate about helping our customers achieve the American Dream of owning their own home. A...
- 12 Days Ago
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0 eCommerce Customer Service Representative Sr. jobs found in Greenville, SC area
Customer Service Representative
- Walmart
-
Greenville, SC
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- Cass Information Systems, Inc.
-
Greenville, SC
- ** Customer Service Representative** **Job Category****:** Administrative/Support **Requisition Number****:** CUSTO00136...
- 4/18/2024 12:00:00 AM
Customer Service Representative
- HomeTeam Pest Defense
-
Greenville, SC
- ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** D340017519 Showi...
- 4/18/2024 12:00:00 AM
Customer Service Representative
- LifeMD, Inc.
-
Greenville, SC
- **Job title:** Customer Service Representative **Location:** Greenville, SC **Requirements:** High school diploma and at...
- 4/18/2024 12:00:00 AM
Customer Service Representative
- Confidential
-
Greenville, SC
- As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Kinsmithloans
-
Greenville, SC
- **Location:** Greenville, SC **Job Title:** (click on title to see full job description) **Reports to:** Branch Manager ...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- TBC Corp.
-
Greenville, SC
- **Customer Service Representative** **Location:** Greenville, SC, US, 29607 **Description** Our **Customer Service Repre...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Overhead Door Corporation
-
Greenville, SC
- Job Description Role and Responsibilities Light clerical work including answering / screening / telephone calls to the a...
- 4/16/2024 12:00:00 AM
About Greenville, South Carolina
Greenville is located at 34°50′40″N 82°23′8″W / 34.84444°N 82.38556°W / 34.84444; -82.38556 (34.844313, −82.385428), roughly equidistant between Atlanta (145 miles [233 km] southwest), and Charlotte, North Carolina (100 miles [160 km] northeast). Columbia, the state capital, is 100 miles (160 km) to the southeast.
Greenville is in the foothills of the Blue Ridge Mountains, a physiographic province of the larger Appalachian Mountains range, and includes many small hills. Sassafras Mountain, the highest point in South Carolina, is in northern Pickens County, less than 40 miles (64 km) northwe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$40,818 to $52,342
Greenville, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago