eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
About the Role: LSP is seeking a Customer Service Representative to join one of our growing teams in Ponte Vedra Beach, FL for Griffin Services.
Company Overview: At Griffin Services, we are a premier residential service company specializing in HVAC, plumbing, and electrical home services. With our commitment to delivering exceptional customer experiences and top-quality solutions, we have become a trusted name in the industry. We are seeking motivated individuals who are passionate about the HVAC trade to join our team as HVAC Install Helpers. If you are looking to launch your career in a fast-paced and rewarding environment, this is the opportunity for you!
Job Overview: As a Customer Service Representative, you will be the face and voice of our company, providing outstanding customer service and ensuring a positive experience for our residential clients. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians and service teams. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our continued success and growth.
\nAbout Us: Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 25 leading local brands and we are rapidly expanding our footprint.
LSP exists to serve our partners – our role is to create unmatched growth opportunities for our partner brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams.
We are guided by our core values of courage, partnership, and relentlessness, and we aspire to build the highest quality network of home service companies in the United States.
Griffin Services and Legacy Service Partners are equal opportunity employers, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
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